IT Support / Infrastructure Operations Analyst - Leeds - £28K £3K Shift Allowance Our client is looking for a IT Infrastructure Operations Analyst. The role holder will be responsible for proactively monitoring of the Group Internal systems using the company monitoring tools, ensuring all system monitoring alerts are processed in a timely manner, managing all Incidents and Changes are dealt with appropriately. This role will require 4 on 4 off shift pattern comprising of two 12 hour days and two 12 hour nights. This will include Bank Holidays as the team covers 24x7 365 days a year. Primary responsibilities include: Monitoring of the Group Internal systems using the company monitoring tools Raising and managing incidents via the ITSM system and other BAU tasks Ensure all system monitoring alerts are processed in a timely manner Ensure all Incidents and changes are dealt with appropriately Provide a professional service at all times Ensure that all customer problems are resolved to a satisfactory conclusion Ensure all Incident OLA and SLA’s are met Work in collaboration with other departments within the business Major Incident management Be a resource to the infrastructure team Ensuring the team’s knowledge base is kept up to date Salary is £31K and the role is 100% office based with shift work, 4 days on 4 days off (2 days 2 nights). Please send a CV through if you would like more information on this IT Support / Infrastructure Operations Analyst vacancy. Successful candidates will have to do a CRB and Credit Check. Please flag up any issues with this before any interview.