Customer Education Specialist - Structural Heart
Work mode: Field Based
Onsite Location: Hemel Hempstead, United Kingdom
Additional Locations: United Kingdom-Hemel Hempstead
Purpose Statement: Develops and implements training programs and tools to support in-house and external Product Education. Support employees/customers by providing clear and concise information to deliver the appropriate level of clinical and technical understanding.
This role requires extensive travel globally, approx. 70%
Key Responsibilities:
* Design, research, and develop Structural Heart Valve training program and materials to maximize impact by determining the target audience, time and location requirements and other applicable factors.
* In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
* Remains aware of all changes that may impact training requirements by seeking out information that may change the clinical process and implementing changes/improvements to training approach and materials accordingly.
* Works with the Management to ensure that post-training results meet organizational targets and expectations by collecting and analysing post-training data. Follow closely with metrics to ensure consistent global internal and physician training.
* Assumes expertise role in Structural Heart Valve Training by using technical knowledge to support existing technology and new technologies.
What Are We Looking For In You:
Knowledge
* Bachelor's degree required - medical education/physician training experience, cardiovascular and/or structural heart preferred.
* Proven experience in the medical industry with several years’ experience in the medical device environment (clinical, scientific affairs, medical affairs, medical education, product management, product development, R&D, medical sales, or field clinical engineer)
* General knowledge and application of technical and business concepts, procedures, and practices. Interprets company policies and procedures to resolve issues. Beginning knowledge of industry practices and standards
* Excellent written and verbal communication – Fluent English is mandatory
Problem Solving
* Applies professional concepts, company policies and procedures
* Analyses data or situations, and exercises judgment to recommend solutions to solve problems.
* Follows standard practices and procedures in analysing situations or data from which answers can be obtained.
Planning and Organization
* High sense of urgency and commitment to execution.
* Plans, organizes, and prioritizes own daily work routine to meet established schedule with guidance from manager. Must have the ability to manage simultaneous priorities and resource management
* Willingness to travel approx. 70%
Business Relationships and Project Management
* Establishing and cultivating internal business relationships to facilitate completion of tasks.
* Ability to build rapport with key physicians and medical leadership
* Strong interpersonal skills to enable cross function and cross franchise success
* Ability to translate voice of customer and market dynamics into the organization – related to training and education
What we offer:
* Work for a company dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world
* Work in an international environment
* Filed based role – you can be based anywhere in one of the European well commuted cities
* Performance based Career Development
* Inspirational colleagues & culture
* Employee benefits
Requisition ID: 596178
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