Amazon Japan Hardlines AVS PM Team is seeking a Sr. Program Manager to drive the growth and expansion of Amazon Vendor Services (AVS). AVS is a suite of services designed to support the growth of manufacturers, who are important business partners for Amazon, on the Amazon platform and to improve their satisfaction. These services span across critical areas for the retail business (such as expanding product selection, optimizing inventory and logistics, improving operational efficiency, enhancing catalog quality, and marketing).
The AVS Sr. Program Manager will be responsible for managing programs related to these activities within the Hardlines Division, independently executing challenging cross-functional projects aligned with team goals. Projects may involve being embedded in a single team or collaborating with multiple teams. The role requires working with various senior stakeholders including vendors, customers, partner teams, and central teams.
In this role you will develop a deep understanding of the business challenges, tools, workflows, and interdependencies in their program area, fostering team collaboration by engaging appropriate stakeholders in dialogue. They will understand requirements from a broader business perspective, including customer experience, financial goals, compliance, and legal requirements, identify stakeholder needs and KPIs, and support trade-off decisions. Additionally, they will work with other senior stakeholders to secure resources, set priorities, and manage deadlines. They will be involved in establishing success metrics and creating strategic documents. While adhering to deadlines and proactively mitigating risks, they will maintain scope control, centralize communication, and drive faster decision-making and bottleneck resolution. They will also apply process improvement methodologies, manage launches, establish support systems, and consider workload distribution and sustainability of outcomes. Furthermore, they will work on improving system quality and optimizing operations, as well as contribute to team member development.
Key job responsibilities
1. Vendor Satisfaction Enhancement: Plan and execute initiatives to improve vendor satisfaction.
2. Cost and Personnel Management: Manage costs and oversee personnel replenishment through recruitment and other means.
3. Productivity Improvement: Drive productivity improvements using new technologies like Generative AI and through collaboration with other teams.
4. Brand Specialist Development: Support the development of brand specialists through training programs.
5. Tool Management: Oversee the development, deployment, and promotion of efficient tools.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr