At Balfe’s it’s all about people. And bikes! It’s the passion, energy and enthusiasm of all of our colleagues throughout the business, which makes Balfe’s a great place to work.
Our brand Purpose is: To make cycling welcoming for all and empower people to feel confident living life on two wheels.
Our brand Mission is: To enable everyone to feel empowered and supported to explore the benefits of cycling, by providing reliable honest advice and outstanding customer service.
Our brand Vision is: To be the cycling retailer of choice, renowned for our great product selection and exceptional service, earning the trust and loyalty of every customer.
Joining Balfe’s means you’ll be working with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.
Balfe’s Bikes Sales Assistant Job Description:
Reports to: The Store Manager
Below is an overview of the role of the Sales Assistant role within Balfe’s.
Sales Assistants help customers identify and purchase products they require or desire. Sales Assistant duties include selling, restocking, and merchandising. The goal is to provide high-class customer service and to increase the company’s customer base, growth, and revenue through sales maximization.
Responsibilities & Duties will include:
* Ensure high levels of customer satisfaction through excellent sales service.
* Maintain outstanding store condition and visual merchandising standards.
* Maintain a fully stocked store.
* Answer the shop phone and deal with any queries, updating customers on their orders.
* Book in repair work for the workshop with customers over the phone or in-store.
* Recommend and display items that match customer needs.
* Inform customers of shop promotions to encourage purchases.
* Welcome and greet customers.
* Manage point-of-sale processes.
* Be actively involved in receiving and organizing deliveries accordingly.
* Keep up to date with product information, using the online tools and training provided.
* End of day cleaning duties.
* Follow all company policies and procedures.
* Work in a safe and efficient manner and adhere to all company policies and procedures relating to Health and Safety.
* Follow company training plans which are provided in-house and on behalf of our suppliers, coordinated by company management.
Qualifications/Skills:
* Experience in sales within retail and ideally a keen cyclist.
* Knowledge of the bicycle industry preferred.
* Proficiency in English.
* Solid communication and interpersonal skills.
* Customer service focused.
* Time management.
* Ability to multitask.
* Friendly, helpful, confident, and engaging personality.
* Basic administration skills.
Our Values:
Passion: We love cycling, and we love what we do – we’re excited to share our passion with the world. It’s what makes Balfe’s a fun and positive place to work.
Teamwork: There are no egos here – we work collaboratively for the greater good of the team. We go the extra mile for our customers, and each other!
Honesty: Good relationships are built on trust. Our customers can trust us to be honest and reliable at all times – we want to break down barriers and make cycling simple.
Community: We’re here to help the cycling community and welcome new people to it. Our open and friendly team is ready to assist people along all stages of their two-wheeled journey. We believe that cycling is for everyone.
Knowledge: Our goal is to provide our customers with all the knowledge they need to feel confident on two wheels. We pride ourselves on our level of collective experience and are constantly working to upskill our team.
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