Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve.
Position Summary
Services and repairs automotive systems.
Pay Range: $18.20 - $27.20
Responsibilities
Customer and Vehicle Service (85%)
* Personally road tests automobiles (both before and after service work is performed).
* Performs inspections on assigned vehicles following BSRO procedures (according to M.A.P. Guidelines) to report findings to service management.
* Adequately explains mechanical diagnoses and needed repairs to non-mechanical individuals which may include teammates and management as required.
* Performs tasks for which they are qualified in one or more of the following areas: brakes, electrical, engine performance, engine repair, heating/air conditioning, suspension/steering, automatic transmissions/transaxles and manual drivetrains and axles.
* Keeps store management aware of service area mechanical repair problems as they occur.
* Performs other duties as assigned or as required for the orderly management of the store, such as removing, mounting and/or installing tires, shock absorbers, batteries and other automotive supplies and services; loading and unloading trucks requiring the movement of items weighing up to 100 lbs.
* Drives company vehicles to drop off and pick up parts.
* Practices proficiency in the application of BSRO methods, standards and procedures.
* Continuously learns new technical information and techniques in formal training sessions to stay or become proficient in automotive diagnosis and repair.
* Maintains A.S.E. certification(s) and ensures BSRO certifications are completed and current.
* Follows all BSRO applicable Standard Operating Procedures (SOPs) and Policies.
Miscellaneous Functions (15%)
* Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department.
* Reviews maintenance/operating efficiency of tools and store equipment. If needed, the store will contact the qualified repair vendor to perform maintenance.
* Complies with company safety policy and federal/state OSHA safety requirements.
* Attends meetings as required by management.
* Helps to provide on-the-job training for new Maintenance Technicians, General Service Positions, Installers and apprentice VSTs.
* Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services.
PHYSICAL DEMANDS
* Store Deliveries: Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location.
* Storage racks are between (4in. & 106in.).
* Stack tires on carts between (1in. & 72in.) to take to storage.
* Roll tires to storage and place in racks.
* Tires weigh between (11 lbs. & 66 lbs.), with the majority weighing between (18 lbs. & 27 lbs.).
WORK ENVIRONMENT
* Cold work environment in the winter with a cold cement floor.
* Hot work environment in the summer.
* Exposure to a variety of chemicals used in cleaning, lubrication, etc.
MINIMUM REQUIREMENTS
* Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles.
* Must have a minimum of 2 years of automotive repair experience, completion of Vocational-Technical School program in a related field or demonstrated skills via third party certificates/assessment.
* A.S.E certification in at least one of A1-A8 is preferred. Will accept equivalent external qualifications or training certifications.
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