What you will do in your working day
* Develop, grow, and expand Blowfish’s client base by telemarketing, networking, marketing, appointments via Teams/Zoom and arranging face to face meetings
* To be able to communicate coherently at all levels, verbally, and written
* Assess client’s IT needs to make recommendations to pitch products, solutions, and services with combination packages
* Demonstrates IT solutions and packages to highlight product benefits
* Negotiate sales, package discounts, and long-term contracts with new clients
* Provides account management for onboarded new clients
* Completes internal sales and workflow documentation ensuring correct sales information and contracts are processed prior to and during onboarding process
* Updates calendar daily as to appointments for Zoom, Teams, Skype, WebEx or, face to face meetings and on the CRM
* To update and manage ConnectWise Manage (CRM) logging contact information, tasks, opportunities, and contracts accordingly
* To understand and achieve internal KPI’s for lead generation and sales
* To grow month in month out your new business pipeline for IT and Telecoms
* To achieve internal KPI’s for contracts logged for IT support contracts & telecoms contracts
* To understand internal workflow procedures for processing of documents and contracts
* To grow all onboarded accounts, upselling and reselling where possible, increasing sale opportunities and pipeline within your base clients
The training you will be getting
* Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products and services
* Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough understanding of existing and emerging technologies
* Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the IT Technical Sales Apprenticeship:
* Masterclass 1 - Engaging the Customer
* Masterclass 2 - Negotiation Skills
* Masterclass 3 – Becoming the next top seller
* Microsoft Certified Azure Fundamentals
* Microsoft 365 Fundamentals
Key areas covered are:
* Communication skills
* Customer service
* IT Infrastructures
* Effective Sales Techniques (Negotiation, Objection Handling & Closing)
* Data Security
* Problem Solving
* Project Management
What to expect at the end of your apprenticeship
* The role offers long term security and the opportunity to progress into a permanent position