Job Description
Job Overview:
In this role you will work within the Partner Enablement Group which is responsible for ensuring that Arm's customers can be as successful as possible when using our IP products, tools, and technologies.
As a Customer Satisfaction Manager, you will help us to ensure that we are engaging with our partners and providing the right level of technical support, documentation, digital services, and training to customers using Arm IPs and software development tools.
Our success is built upon working collaboratively across the company to understand our partners’ experience with us and how we can make that experience more fluid and effortless!
You will play a pivotal role in improving our customer experience by analyzing customer feedback and data and ensuring that the voice of the customer is considered across the business!
Responsibilities:
1. Daily triage of customer feedback forms to correct teams to ensure fast resolution.
2. Root cause analysis of customer feedback to identify improvement areas in the customer feedback journey.
3. Prepare regular reports to update senior stakeholders on customer satisfaction, including identification of trends and recommended changes. Including exec-level reporting through the Arm Quarterly Business Review
4. Create and maintain data dashboards, graphs, and visualizations.
5. Interview key stakeholders to understa...