Our Commercial team has a vacancy for a Customer Support Manager to work alongside a business sales manager, and in partnership with key operational teams, to achieve the business plan targets through implementation of trade marketing and product management. Through excellent sales and technical knowledge, the successful candidate will be responsible for building great customer category insight presentations and providing the sales team and customer with high quality analysis and information. Developing effective working relationships with the customer and key business areas to enable successful resolution of any issues also forms a key component of this role. Main responsibilities of the role include (but are not limited to): Coordination and effective execution of feasible Existing Product Development (EPD) & New Product Development (NPD) launches internally and with external customers on time, and to specification and to budget; Delivering plans to optimise private label performance to the sales team in line with agreed budgets; Creating and delivering regular reviews of the product landscape and building action plans that include quality testing of products; Creating and delivering category insight plans for customers in which clear growth opportunities are identified; Managing customer complaints including plans to reduce key complaint areas; Developing and preparing presentations for customers, product meetings and trade fairs, as necessary; Actively participating in the customer tender process with the sales teams; Supporting customer audits and leading the delivery of all follow up actions; Supporting business sales manager with forecasting, costing process, stock management, sales analysis internally and for the customer. The ideal candidate will have: Previous marketing / product development experience within a FMCG organisation Ability to communicate effectively, both verbally and in writing Ability to interface effectively with internal and external customers Commitment to working as part of a team Ability to work in a fast-paced environment whilst maintaining a high level of data accuracy Good English business skills Excellent project management skills, with demonstrable ability to manage varying tasks through to completion.