Rotheram Carrington Recruitment Group are delighted to be exclusively supporting a local distribution Company based in Chester, who is looking to take their market by storm. This is a great opportunity for a proven Customer Service or sales lead individual to manage a small team, with ambitious growth plans, that can offer a clear path to develop your career.
Key Responsibilities:
* First line customer response across all mediums of communication, verbal and written, coordinating and leading the customer service team and manage high volume orders, feasibility and deadline control.
* Supervising a team of 3 and leading by example.
* Manage the Sales Order Process from beginning to end, including raising all paperwork with all internal and external departments and after sales service management.
* Supervision of the order to cash process – both front and back office.
* Management of commercial agreements on invoice – including price and discount.
* Management of the complaints related to sales orders.
* Invoicing and credit/debit notes management.
* Liaising with internal and external parties and updating the customer throughout the process.
* Communicate with the senior management team and assist with forecast reports, highlighting any issues and resolving them before they become a problem.
* Carry out sales reporting and analysis of the accountability for sales agreement management.
* Supporting the sales reps with KPI reports and any administration.
* Provide effective administration support for the management team when required.
Skills/Experience:
* High level of competence in Microsoft Office Suite of programs (Outlook, PowerPoint, Word, Excel, Teams).
* Exceptional communication and customer-facing approach, with the ability to work with all levels of the organisation.
* Strong leadership qualities with the ability to influence and drive action.
* Previous experience in sales administration/sales service, looking for that next step.
* Project management capability.
* Stock administration experience.
* Working knowledge of basic accounting.
* Team player, who is happy to work in a small, friendly team and if people need help or are on leave, must be happy to cover.
Salary/Benefit:
* Up to £35,000 (dependent on experience).
* Pension scheme.
* Excellent career development opportunities.
* Looking to recruit for the right person to this full-time, permanent position as soon as possible.
* Free on-site parking.
For more information or to apply for this Office Manager position, please get in touch; we would love to hear from you!
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