Siamo Recruitment are recruiting on behalf of a well-established company based in Coventry, CV3. Are you an experienced customer operations administrator looking for a new role at a new site in Coventry? Job Spec : CUSTOMER OPERATIONS ADMINISTRATOR Reports to: OPERATIONS MANAGER ROLE ACCOUNTABILITY: Processing orders Liaise with Warehouse team Revert to customer for out-of-stock items and alternative stock suggestions Be initial point of contact for customers on telephone and email Provide information for ongoing and awaited orders Manage customer complaints Arrange return of products, if necessary, due to picking errors or faulty/damaged items Provide PODs when requested Amend orders as required Assist customers with identification of appropriate products Develop a relationship with customers Provide to customers specific pricing information Ordering new stock Management of incoming containers Dealing with Conquest Shipping Arranging delivery of container to warehouses Preparation of Customs paperwork including: Plastic Declaration Document - using Port Healths Philis portal Import Instructions Amendment of Commercial Invoices to include additional information Input of received stock onto Orderwise Management of outgoing containers Preparation of US tax paperwork Preparation of Packing Lists and Commercial Invoices Researching value of returned items at date of purchase Responsibility for exports Preparation of commercial invoices, packing lists Preparation of Declaration of Omission of Items from EU Regulation 284 2011 Preparation of EU Regulation 284 2011 Annex for melamine products Location of relevant melamine test certificate/s Preparation of Suppliers Declaration Liaison with Chamber of Commerce for preparation of Certificate of Origin and official stamping of documents Ongoing liaison with haulier and customer Usage of customer-specific transportation portals Maintenance of system backup Collation of Order Paperwork Obtaining POD for order and saving in appropriate folder on Z: Drive Assisting the Commercial Co-ordinator with Retail order management Opening and closing the warehouse Organisation of ongoing stock check Preparation of stock check sheets Inputting stock check results Arrangement of relocation of stock from external warehouse(s) to the appropriate Warehouse QUALIFICATIONS: Working knowledge of supply chain management systems e.g. Order-wise, SAP Knowledge and proven ability of all computer software At least 2/3 years experience of face to face customer service liaison and development of relationships Strong communication skills RENUMERATION: Excellent Salary 25 days Annual Holiday plus Statutory Pension Plan Free car parking PAY: £25,000 - £28,000 (Depending on Experience) WORKING HOURS: Monday to Friday 08:30 - 16:30 If you think you are the right candidate for the role then please contact me NOW on 02476 633 135 or 07860 815 555 Or email your CV over to ADZN1_UKTJ