Job summary Sound patient interviewing skills. Basic computer skills. Compassionate - Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic. Listens to others' views respecting and valuing individual patient needs. Professional and patient focussed approach with inspirational skills, acting as a role model to colleagues and junior staff members. Excellent organisational skills, ability to manage own time and plan timed activities for staff and patients. Ability to recognise and manage challenging situations in a calm and professional manner. Able to take instruction and direction and work effectively as part of a team. Ability to record and retrieve information on charts/paper and electronic patient records High standards of written communication skills with the ability to use email and internet. Main duties of the job KEY RESPONSIBILITIES To work as an integral member of the Health Care /Rehabilitation Service providing effective support to Nurses, Occupational Therapists, Physiotherapists, and any other team members. To work with patients undertaking therapy/rehabilitation programmes to support and encourage them to achieve their optimum level of independence and quality of life, as directed by the team of therapists/nurse's. To work with patients in a range of locations, including hospital departments such as wards, rehabilitation unit, outpatients, and the community with overall supervision from rehabilitation professionals. Must be a car driver with a valid driving license or have access to transport with appropriate business insurance in order to travel throughout the Trust, to meet the needs of the service. To manage own time effectively demonstrating flexibility to meet the service requirements across the county The work will involve moderate physical effort handling patients and equipment on a daily basis. Lifting and manoeuvring equipment for short periods of time and potentially supporting patients for up to 20 - 30 minutes at any one time. Daily contact with bodily fluids. It may also necessitate working with distressed and/or confused patients/relatives. Travel throughout the team Locality may be involved on a regular basis. About us At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer: Flexible working options to help you balance work and life NHS pension scheme for long-term financial security Generous annual leave allowance to recharge and relax A strong focus on career development to help you grow and achieve your potential Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds. Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Date posted 16 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Full-time Reference number 184-OL-BL-1740 Job locations Williton Community Hospital North Road Williton Somerset TA4 4RA Job description Job responsibilities Duties and Responsibilities Communication and Key Working Relationships Operation service manager for stroke services. Rehabilitation Team members Ward staff Patients, families and carers. Other care staff including those from other agencies, eg Social Services, Community nurses, Care agencies, as part of clinical work. Planning and Organisation Taking account of allocated workload, to organise own day to day activities and to feed back to delegating therapist in the event that difficulties occur. Analytics To enter data electronically according to Integrated Support Service procedures. To record electronic patient data for professional staff as requested. Responsibility for Patient / Client Care, Treatment & Therapy To undertake treatment programmes with individual patients/groups as specified by the team's therapists and nurses. This follows direct handover from the delegating therapist(s) or reading and implementing written treatment plans. To assist therapists with treatment programmes, working with the individual patient's/groups. To carry out work in a range of locations, including hospital departments, patients' own homes and other community locations as directed. To use a range of verbal and non-verbal communication tools (e.g. explanation, negotiation, persuasion, motivation) to communicate effectively with patients to implement rehabilitation and treatment programmes following guidance from professionals. This will include patients who may have difficulties in understanding or communicating. To observe and evaluate patients' response to treatment activities and decide on appropriate action e.g. seek further advice from occupational therapist, physiotherapist, community nurse and / or senior nursing staff, discontinue treatment activity, instigate emergency procedure. To provide feedback to professionals on patients' progress, changes in functional ability, medical, social, emotional etc., on a daily basis. To gather initial information for therapy documentation by telephone from patients within the community, or from care plans/medical records for in-patients prior to assessment, as directed by the therapist/ nursing staff. To be aware of and appropriately manage sensitive and/or complicated information. To deal sensitively with patients who have high levels of anxiety and aggression caused by pain, dementia and limited mobility. This will include patients with challenging behaviour, terminal illness and degenerative disease. To employ practical skills e.g. occupation skills cooking, household tasks/ exercise/mobility programmes as a routine part of patient treatment programmes Use manual handling techniques requiring moderate physical effort as part of treatment interventions on a daily basis, as directed by therapists. This will take place in a range of environments such as hospital wards, home, work environments and cars where space available and environments may be awkward and confined. To issue, demonstrate, adjust and ensure safe use of personal aids/equipment for patients, as prescribed and directed by therapists to support functional ability. E.g. mobility aids, toilet aids and to be aware of current safety alert notices. To work with patients in their own homes and the community, therapy clinics and wards to implement treatment programmes, record observations and intervention. This may include encountering distressed and abusive patients/carers. For further details see attached JD Job description Job responsibilities Duties and Responsibilities Communication and Key Working Relationships Operation service manager for stroke services. Rehabilitation Team members Ward staff Patients, families and carers. Other care staff including those from other agencies, eg Social Services, Community nurses, Care agencies, as part of clinical work. Planning and Organisation Taking account of allocated workload, to organise own day to day activities and to feed back to delegating therapist in the event that difficulties occur. Analytics To enter data electronically according to Integrated Support Service procedures. To record electronic patient data for professional staff as requested. Responsibility for Patient / Client Care, Treatment & Therapy To undertake treatment programmes with individual patients/groups as specified by the team's therapists and nurses. This follows direct handover from the delegating therapist(s) or reading and implementing written treatment plans. To assist therapists with treatment programmes, working with the individual patient's/groups. To carry out work in a range of locations, including hospital departments, patients' own homes and other community locations as directed. To use a range of verbal and non-verbal communication tools (e.g. explanation, negotiation, persuasion, motivation) to communicate effectively with patients to implement rehabilitation and treatment programmes following guidance from professionals. This will include patients who may have difficulties in understanding or communicating. To observe and evaluate patients' response to treatment activities and decide on appropriate action e.g. seek further advice from occupational therapist, physiotherapist, community nurse and / or senior nursing staff, discontinue treatment activity, instigate emergency procedure. To provide feedback to professionals on patients' progress, changes in functional ability, medical, social, emotional etc., on a daily basis. To gather initial information for therapy documentation by telephone from patients within the community, or from care plans/medical records for in-patients prior to assessment, as directed by the therapist/ nursing staff. To be aware of and appropriately manage sensitive and/or complicated information. To deal sensitively with patients who have high levels of anxiety and aggression caused by pain, dementia and limited mobility. This will include patients with challenging behaviour, terminal illness and degenerative disease. To employ practical skills e.g. occupation skills cooking, household tasks/ exercise/mobility programmes as a routine part of patient treatment programmes Use manual handling techniques requiring moderate physical effort as part of treatment interventions on a daily basis, as directed by therapists. This will take place in a range of environments such as hospital wards, home, work environments and cars where space available and environments may be awkward and confined. To issue, demonstrate, adjust and ensure safe use of personal aids/equipment for patients, as prescribed and directed by therapists to support functional ability. E.g. mobility aids, toilet aids and to be aware of current safety alert notices. To work with patients in their own homes and the community, therapy clinics and wards to implement treatment programmes, record observations and intervention. This may include encountering distressed and abusive patients/carers. For further details see attached JD Person Specification Qualifications Essential Post holder will be required to achieve NVQ 2/3 or equivalent in care/rehabilitation Desirable None Experience Essential Adult/elderly rehabilitation, nursing, care worker experience Sound patient interviewing skills. Basic computer skills. Compassionate - Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic. Listens to others' views respecting and valuing individual patient needs. Professional and patient focussed approach with inspirational skills, acting as a role model to colleagues and junior staff members. Excellent organisational skills, ability to manage own time and plan timed activities for staff and patients. Ability to recognise and manage challenging situations in a calm and professional manner. Able to take instruction and direction and work effectively as part of a team. Ability to record and retrieve information on charts/paper and electronic patient records High standards of written communication skills with the ability to use email and internet. Desirable None Additional Criteria Essential Must be a car driver with a valid driving licence or have access to transport with appropriate business insurance in order to travel throughout the Trust, to meet the needs of the service. Person Specification Qualifications Essential Post holder will be required to achieve NVQ 2/3 or equivalent in care/rehabilitation Desirable None Experience Essential Adult/elderly rehabilitation, nursing, care worker experience Sound patient interviewing skills. Basic computer skills. Compassionate - Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic. Listens to others' views respecting and valuing individual patient needs. Professional and patient focussed approach with inspirational skills, acting as a role model to colleagues and junior staff members. Excellent organisational skills, ability to manage own time and plan timed activities for staff and patients. Ability to recognise and manage challenging situations in a calm and professional manner. Able to take instruction and direction and work effectively as part of a team. Ability to record and retrieve information on charts/paper and electronic patient records High standards of written communication skills with the ability to use email and internet. Desirable None Additional Criteria Essential Must be a car driver with a valid driving licence or have access to transport with appropriate business insurance in order to travel throughout the Trust, to meet the needs of the service. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Somerset NHS Foundation Trust Address Williton Community Hospital North Road Williton Somerset TA4 4RA Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)