Role Summary The role of the Senior Event Technician is to lead event and video conferencing operation and technical support across all event spaces. They are to ensure that audio-visual operation is delivered in line with the event brief and that technical escalations related to the client's audio-visual systems are dealt with promptly and appropriately or escalated further to Kinly Managed On-Site (MOS) management or third parties. The position plays a key role in how the client views the Kinly MOS team and involves a high degree of exposure, at times working with executive management and managing directors to provide the services listed. This is a technical role requiring efficient diagnosing and troubleshooting skills. When leading an event or resolving an issue, you will be expected to communicate clearly to all aspects of the Kinly MOS team. Key Responsibilities • To deliver a punctual service at scheduled times and in accordance with agreed SLA's, service bookings and event briefs. • To lead operation of audio-visual hardware in accordance with the brief and respond to ad-hoc client requests promptly and professionally. • To maintain and enhance the audio-visual estate to standards determined by the MOS Management Team through optimisation, enhancement, repairs and routine procedures. • To act as the first escalation contact for all technical support requests for all hardware, software and associated peripherals supported by the MOS team. • To log support calls and document their outcome to facilitate the resolution of common queries. • To redirect or escalate support requests as appropriate to a member of the MOS management and third parties. • To pro-actively provide information to the client and MOS team on the progress of outstanding support calls. • To proactively lead and contribute to the compilation and maintenance of an accurate inventory of hardware and software. • To proactively lead and contribute to the compilation of the MOS team's technical documentation, guidelines and procedures and ensure they are disseminated to clients. • To liaise with colleagues in all Kinly teams to ensure continuity of service for the client. • To assist the MOS Management Team and client with global projects and events. • To work with the MOS Management Team on bespoke projects that contribute to the Continual Service Improvement plan. • Security and Compliance: All Kinly staff must familiarise themselves and comply with all information security and compliance rules, regulations, and policies. • To always provide a professional, courteous, and rapid response to all clients. • To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility. • To provide on-site support when requested and required by the Kinly MOS Management Team. • To contribute to a culture of collaboration and innovation and actively engage with learning and development opportunities available. About You • Experience with Microsoft Teams and Zoom communication platforms • Excellent interpersonal and communication skills and ability to explain technical issues to non-technical individuals and teams • Excellent written and verbal skills • Working experience and knowledge Windows operating system (10 or 11) and O365 applications • Working experience and knowledge of macOS and Apple devices • Working experience and knowledge of Yamaha digital audio desks • An understanding of networking protocols and troubleshooting • Experience using a helpdesk ticketing solution (ServiceNow, Remedy, Helix, etc.) • An appetite to learn and develop, with an outstanding work ethic • CTS certified Personal Adjustments If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email jobskinly.com outlining your requirements. About Kinly Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement, and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time. Why Kinly? We are experienced: When you join our family, you'll be part of a multi-award-winning team made up of the industry's most innovative professionals. We are proven: The world's leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey. We are independent: We partner with the world's best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs. We are global: You'll be working with alongside the world's leading brands and supporting them on high-profile, international projects. Equal Opportunities At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible, and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion, or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.