Grade: EVH Grade 7
Contract: Permanent
Closing Date: Friday 6 December, 12:00 noon.
Ferguslie Park Housing Association has a vacancy for an enthusiastic team player to join us delivering technical services.
We are looking for that right candidate to ensure the Association delivers an excellent repairs and maintenance service to tenants and to protect the long-term sustainability of the assets owned by the Ferguslie Group.
You should be self-motivated, have excellent communication skills, and be empathetic and caring. In addition, you should be able to prioritise your workload, have a good level of IT skills, and have the ability to work under pressure. Previous experience of working as part of a team within a property services environment would be an advantage.
We offer the ideal candidate an excellent working environment within the heart of our fantastic community; a commitment to supporting and developing the successful candidate’s skills, knowledge, and experience, and excellent conditions of service.
The recruitment pack can be downloaded below or on our website where you can find out more about our Association and ethos. Alternatively, should you wish to request an application pack or have any questions about the role, please email IvorMcCauley@fpha.org.uk.
Closing date for all applications is Friday 6 December 2024 at 12 noon.
It is anticipated the interviews will take place the week beginning the 16 December 2024.
Ferguslie Park Housing Association is fully committed to equalities and diversity and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.
Job Description
JOB DESCRIPTION
Job Title: TECHNICAL OFFICER
Reporting To: Head of Operations
Grade: EVH Grade 7
Key Objective:
Providing support to both the Senior Asset Officer and Senior Property Services Officer to ensure Ferguslie Park Housing Association delivers an excellent repairs and maintenance service to tenants and to protect the long-term sustainability of the assets owned by the Association and its subsidiary, the New Tannahill Centre.
Job Overview:
To assist both the Senior Asset Officer and Senior Property Services Officer to ensure the assets owned by the Association and its subsidiaries are maintained to the highest quality standards while achieving value for money, outstanding customer satisfaction, and compliance with all statutory, legal, and regulatory requirements within the property services function.
Key Responsibilities
1. Diagnose, instruct, and monitor the quality and value for money of maintenance works undertaken by the Association’s contractors.
2. Provide practical technical advice and support within the Property Services department and to other staff and residents in respect of reactive, void, cyclical, and capital repairs works and development projects.
3. Follow and apply the principles of Equal Opportunities as set down within the Association’s policies and procedures.
4. Undertake all work activities with due regard to your own health and safety and that of others who may be affected by your work.
5. Provide a courteous and responsive service to tenants, sharing-owners, and commercial leaseholders affected by the property service.
6. Oversee the work and monitor the performance of contractors employed by the Association to ensure they meet the agreed time scales, standards of work and materials, contractual requirements, and quality of service required by the Association.
7. Carry out and report on pre and post-termination inspections, safety inspections, void property condition inspections, and all other similar property inspections as required.
8. Carry out pre & post inspections for significant repairs and medical adaptations.
9. Where required, undertake regular and detailed inspections of buildings and common areas. Record findings and ensure any subsequent actions are carried out to the highest standard, being mindful of budgetary constraints. Identify and implement new initiatives with residents that will enhance the amenity of the estate.
10. Identify potential claims for repairs covered by the Association’s building insurance policy. Where appropriate, process claims, instruct and oversee works, and provide relevant documentation and reports.
11. Undertake stock condition surveys on FPHA’s housing stock, consisting of individually surveying each flat or house and all associated internal and external common areas.
12. Efficiently use mobile working software to collect all associated survey data.
13. Deal with tenant queries arising from surveys at the first point of contact or signpost to the relevant colleague.
14. Identify any health & safety risks within our stock and take responsibility to ensure this is addressed.
15. Provide technical support to repairs staff, inspecting properties that require technical assessment before repair is instructed.
16. Process contractors’ invoices, ensuring accuracy with work undertaken and value for money for FPHA in a manner consistent with approved policies and procedures.
17. Assess customers’ alteration/improvement forms and requests to supply information.
18. Liaise with Finance colleagues in connection with payment of invoices and recharges.
19. Actively maintain an up-to-date knowledge and awareness of technical, statutory, and regulatory requirements and best practices in relation to repairs and maintenance services.
20. Provide input into the development and review of the Association’s maintenance policies and procedures.
21. Attend regular staff meetings and contribute to the development and improvement of the Property Team.
22. Provide cover for absent colleagues within the Property Team as required.
23. Carry out any other reasonable duties requested by the Head of Operations commensurate with the job overview.
Notes
Interviews will take place the week beginning 16 December 2024.
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