Summary
The role will initially comprise learning the company administrative systems, database and processes while carrying out tasks such as ordering supplies, assisting with processing new bookings and assembling and printing out reports.
Wage
£14,722.76 a year
Training course
Business administrator (level 3)
Hours
Days and shifts to be confirmed.
37 hours 30 minutes a week
Possible start date
Monday 28 April
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Assisting Client Manager with processing new bookings (this will involve mastering the Company's processing systems on Asana and Excel):
* Adding new enquiry details to Asana
* Creating Stay Sheets for each dog visiting
* Allocating Stay records to Client Records on Asana
* Adding stay records to bookings spreadsheet
Processing client Check-In Forms and passing information on to relevant parties within House of Mutt:
* Allocating Check in Forms to client records on Asana
* Recording and booking grooming requests
* Ordering food supplies
* Adding medical details to Medicine Diary
* Recording training and portraiture requests
* Checking and recording vaccination details
Preparing dogs to go home, and welcoming them in:
* Collecting report and photo information from Houses ahead of each dog leaving for home
* Printing reports and photographic montages ahead of each dog leaving for home
* Preparing taxi folders ahead of each trip
* Storing and labelling kit that dogs arrive with
* Updating office whiteboard with details of dogs arriving/going from each of the Houses
Ordering supplies:
* Ordering dog food for each of the Houses
* Ordering office stationery, print cartridges etc.
Where you’ll work
OLD RECTORY
THETFORD ROAD
FAKENHAM MAGNA
THETFORD
IP24 2QX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BPP PROFESSIONAL EDUCATION LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administrator Level 3.
More training information
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Requirements
Essential qualifications
GCSE in:
* English and Maths (grade Grade C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Attention to detail
* Team working
* Computer literacy
* Excel and Word skills
* Ability to work independently
* Confident on the phone
* Good email manner
* Confident around dogs
* Sense of responsibility
* Willingness to learn
* Ambitious
Other requirements
Confident around dogs (there are generally dogs sleeping in the office most of the time, so although the job doesn't involve caring for them, it is essential that the successful applicant is happy and relaxed in their company)