Our Tax and Legal Digital Innovation business is expanding its Globally Co-ordinated Compliance Technology Support team to meet our growing client base and rollout of both new and enhanced applications. This is your opportunity to join Digital Innovation, an exciting and entrepreneurial part of the firm - the home of our product, engineering and support teams, as well as our venture incubators and studios. We bring together creative problem solvers, doers and makers from all walks of life, united by a drive to help make change happen - in our own business, and for our clients. Together, we see a better future. And then create it. Our team has quickly established a strong reputation for being proactive, entrepreneurial, successful, and fun to work with. Working for us will present you with the opportunity to get involved in high-profile projects and will enable you to expand your horizons.
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you, please do discuss with us.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
You will play a key role within the Globally Co-ordinated Compliance Technology Support team, supporting internal and external users, setting up relevant applications to support collaboration and delivery, and managing business-as-usual support maintenance activities for over 500 global clients. You will provide essential first line support, ensuring that requests and issues are resolved efficiently and accurately.
Key responsibilities:
* Deliver first line support via ServiceNow tickets, managing requests; troubleshooting issues; and maintaining communications with callers and other support teams to drive overall resolution.
* Support application set-up and configuration activities as part of a broader team.
* Complete User Acceptance Testing across a range of products/applications.
* Maintain central data systems, working with global teams to gather updates and changes to legislation and compliance requirements.
* Undertake quality assurance and standardization tasks to both meet and monitor global set-up requirements.
Connect to your skills and professional experience
* Excellent communication and collaboration skills.
* Excellent interpersonal skills with the ability to operate as a member of a team and work unsupervised.
* Excellent attention to detail.
* Ability to work in a fast-paced, agile environment.
* Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure.
* Ability to apply a methodical and logical approach to identifying and solving problems.
* Ability to adhere to standard policies and procedures.
* Good level of general education with at least Maths and English Language GCSE or equivalent.
* Good keyboard skills and working knowledge of Microsoft applications particularly Excel.
* Desire to learn new skills.
Connect to your business - Tax
Innovation and tax consultancy may not seem to go together, but that’s exactly what you’ll find at Deloitte. We’re constantly seeking the new and working together to push the limits of what’s possible. Discover a new kind of tax career that you can make your own.
Tax
Our comprehensive range of services encompasses everything from the completion of tax returns (corporation tax self-assessment) to complex consultancy assignments and strategic tax planning. We advise on corporate and general tax, international M&A, stamp tax, cross-border transfer pricing, reorganisations and reconstructions, and competent authority negotiations.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
"The beauty of Deloitte is that we're so big and diverse you can easily surround yourself with people who complement your style to create highly effective teams together." - Chris, Tax
"I really appreciate the learning opportunities at Deloitte, from formal training to knowledge gathering from colleagues." - Montine, Tax
“At Deloitte you acquire a lot of knowledge – fast. It’s interesting work, often for household names.” - Erica, Tax
Our hybrid working policy
You’ll be based in Birmingham with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Connect to your return to work opportunity
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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