We have a new and direct opportunity based in London. Our client is seeking a Senior AV Systems Engineer to manage and maintain AV infrastructure, support hybrid events, and ensure seamless Microsoft Teams integration. This is a great opportunity to lead AV excellence!
(Remote working - MustbebasedintheUK)
As a member of the operational Support Team you will be working with other L3 Engineers to monitor, manage and support our clients Microsoft Teams Rooms and Audio Visual equipment in the clients Meeting Spaces environments for a portfolio of customers. The role requires teamwork to share knowledge within the team. Supporting each other to improve effectiveness and efficiency. Our clients are well known, large to enterprise businesses with a growing number of international offices to support.
The key purpose of the role will be to respond to client requests reactively and proactively identify issues using monitoring alerts both within our Response Service Level (SLA) and resolve them within our Resolution SLA to a high level of customer satisfaction to keep Meeting Spaces available and healthy.
Duties and Responsibilities
The role provides experience working in a team of experts, collaboration with cross functi...