Office Administrator/Despatcher, Welwyn Garden City
Job Overview
We are a small, family-run, manufacturing company, producing a variety of bespoke plastic components for a range of businesses.
We are seeking an enthusiastic, organised and detail-oriented Office Administrator/Despatcher to join our team. The ideal candidate will provide administrative support, manage clerical tasks, process orders and manage the despatch of orders.
This role requires proficiency in various administrative tasks, including clerical duties and intermediate level Word and Microsoft Excel skills.
The role also includes despatch duties, so the ability to sort, pack, lift and move packages and boxes is essential.
The ability to multitask effectively is critical, as duties will vary across each week.
The Office Administrator/Despatcher will play a key role in maintaining an efficient office atmosphere while supporting team members in their daily activities.
Responsibilities
• Manage incoming calls and respond to inquiries by phone and email with professionalism and courtesy
• Perform data entry tasks accurately and efficiently to maintain up-to-date records
• Organise and maintain office files, both physical and electronic, ensuring easy access to information
• Assist with order processing
• Manage despatch of goods, including sorting, packing, logging details
• Provide general administrative and office support to management as required
• Coordinate office supplies, inventory, and place orders as necessary to ensure availability
• Collaborate with team members to streamline processes and improve office efficiency
Requirements
• Proven experience in an administrative role or similar position is essential
• Experience of Despatching goods is preferred, but training can be provided, so a willingness to learn new skills including Despatch is essential
• Applicants must able to lift and manoeuvre boxes in despatch
• Attention to detail with a commitment to producing high-quality work
• Ability to work independently as well as part of a team
• Strong organisational skills, with the ability to prioritise tasks effectively and be flexible based on the priorities of each day
• professional phone etiquette and communication skills, both written and verbal
• Competence in using different Microsoft techniques (Word, Excel Office) for daily tasks
• Ability to work independently as well as part of a team
• A proactive attitude towards problem-solving and improving office processes
If you are an enthusiastic individual, looking for a varied role where you will contribute to a small team whilst developing your administrative and despatch skills, we encourage you to apply.
Job Types: Part time (minimum 5 hours, 4 days a week, maximum 30 hours per week)
Expected hours: Flexible for the right applicant - minimum 20 hours per week (5 hours x 4 days) / up to 30 hours per week
Pay: £12-15 per hour depending on experience
Benefits:
• Pension
• 20 days holiday plus bank holidays rising to 25 days after 5 full calendar years of service (pro-rata)
• Free on-site parking
• Tea and coffee provided
Schedule:
• Monday to Friday. Minimum 4 days a week, either 5 or 6 hours a day. Min 20 hours per week/ maximum 30 hours per week).
• Core hours 9.30am to 3.00pm (30 minutes lunch break)
• No evening, weekends or Bank Holiday working
Education:
• GCSE or equivalent - English Language (essential), plus minimum 2 other subjects (preferred)
Work Location: In person