Exciting Opportunity: Primary Care Manager (8a) Join the NHS Somerset Primary Care Team!
NHS Somerset is seeking an experienced and passionate leader to join our dynamic Primary Care Team as a Primary Care Manager. This is a unique opportunity to contribute to a thriving team that supports the full range of GP, dental, pharmacy, and optometry services within our Integrated Care System (ICS) and across Somerset.
About the Role:
As a Primary Care Manager, you will provide senior management support to our busy team, collaborating closely with the SW Collaborative Commissioning Hub, other specialist teams within the ICB and across the system. Your role will encompass developing strategic work plans, leading transformational projects, and ensuring that our commissioning and contracting priorities align with the wider goals of our ICS. In this role, you will also act as the primary care locality lead for one of our four localities, where you will build strong relationships with PCN and practice leaders to help deliver on our primary care strategy and national targets.
This position calls for an innovative and strategic thinker who can navigate complex challenges whether addressing practice resilience, quality, or business viability.
We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.
The interview dates will be as follows:
18/12 from 12:30 - 5pm
19/12 from 9am - 12:30pm
Main Duties of the Job
Purpose of the Role: Support the Heads of GMS and PODs to deliver high-quality primary care services in Somerset. This involves collaboration with primary care providers, health, and social care system partners to achieve strategic goals.
Main Duties and Responsibilities
1. Strategic and Operational Support:
o Promote innovation and change to improve population health.
o Contribute local expertise to influence policies and strategies.
o Handle procurement, contract negotiations, and technical queries.
o Build effective relationships between the ICB and PCNs in localities.
o Partner with Integrated Neighbourhood Leads to achieve shared priorities.
2. Quality and Patient-Centred Focus:
o Ensure quality and patient outcomes in all plans and programs.
o Engage patients in developing and commissioning care pathways.
3. Leadership and Management:
o Deputise for the Heads of GMS and PODs when needed.
o Line manage Assistant Primary Care Managers, supporting growth and adherence to HR practices.
4. Flexibility and Growth:
o Adapt to new duties as required by organisational needs.
o Continuously develop knowledge to meet evolving demands.
This role is essential in delivering high-quality outcomes and fostering integrated neighbourhood working through effective collaboration and leadership.
About Us
NHS Somerset Integrated Care Board (ICB), known as NHS Somerset, is the statutory NHS organisation responsible for implementing a health and care strategy developed by the Integrated Care Partnership.
NHS Somerset consists of approx. 350 staff, across 8 directorates, with multiple teams within each directorate.
We encourage applications from people of all backgrounds and welcome applications from underrepresented groups. When recruiting, we are committed to equality of opportunity for all. We believe that the best organisations are those that reflect the communities they serve.
We offer flexible working from your first day of employment and we also have an agile approach to home/office-based working. Please note however, that you will be required to work from our HQ, Wynford House in Yeovil for 2/3 days per week and that elements of the role may require you to travel to other locations across Somerset, to attend in-person meetings and meet the needs of the service. Please consider this before applying.
Note for existing NHS Employees applying for Fixed Term vacancies at NHS Somerset
If you are an existing NHS Employee and are applying for a Fixed Term role with NHS Somerset, the role will be offered on a secondment basis only.
You should gain agreement from your current employer before applying to allow you to be released on secondment.
Please ensure the reference section confirms your current HR Department details.
Thank you for your interest.
Job Responsibilities
PURPOSE OF THE ROLE:
This post is designed to support the Head of General Medical Services (GMS) and the Head of Pharmaceutical, Optical and Dental Services (PODs) to deliver high quality primary care services for the population of Somerset.
The effective delivery of this role will involve working in collaboration with all primary care providers as well as wider health and social care system partners, in the delivery of local and national strategic priorities and agreed objectives encompassing the entirety of the commissioning and contracting cycle.
The post will also be integral to supporting integrated neighbourhood working across a locality footprint.
KEY RESPONSIBILITIES OF THE ROLE:
General:
* To assist in the development of a culture of positive innovation and change for primary care within the context of improving population health and system effectiveness.
* Contribute to relevant policy and strategy discussions providing local knowledge, expertise, and insight to influence the decision-making process.
* Contract management to include procurement and negotiation.
* Responsibility and management of portfolio areas for example primary care workforce, community pharmacy services.
* Oversight and liaison with NHS England and the Southwest Collaborative Commissioning Hub (CCH) on portfolio areas.
* Complex technical query resolution as well as complex patient registration queries.
* Operational budget management.
* Supporting MP enquiries, complaints, and Freedom of Information requests.
* Project leads on identified areas of work.
* Support oversight sign off of the weekly GP bulletin.
* Represent the team at a range of internal and external meetings that require primary care ICB attendance. This includes preparing paperwork and briefings as appropriate.
* Ensure quality and patient outcomes is at the heart of all commissioning plans and work programmes.
* Ensure patient participation and engagement in development and commissioning of improved patient pathways.
* To take responsibility for ensuring an effective and productive relationship between the ICB and specific Primary Care Networks in a locality area.
* Work in tandem with the ICB Integrated Neighbourhood Leads to ensure delivery of national and local strategic priorities and objectives.
* To work in a Team of Teams approach with both internal and external colleagues, developing good working relationships.
Leadership / Management:
* Deputise for the Head of GMS and Head of PODs as and when required.
* To line manage the Assistant Primary Care Managers in a way that supports growth and maximises potential, whilst fulfilling good HR practice.
* Support team leadership and development.
Other:
The postholder will be required to adapt and to undertake new or changing duties in line with their banding therefore, the key responsibilities listed are not exhaustive. Any changes will be in relation to changing circumstances and in consultation with the postholder. The postholder will enhance their own performance through continuously developing own knowledge and skills to meet the current and future requirements of the role and the needs of the directorate and ICB.
Person Specification
Personal Statement / Motivation for Applying
* Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.
Communication
* Excellent relationship-building skills and ability to form constructive, credible relationships with a range of health and social care professionals at all levels.
* Provide and receive highly complex, sensitive and contentious information, negotiate with stakeholders on difficult and controversial issues, present complex and sensitive information to influential groups.
* Ability to deliver excellent written and verbal communication to a variety of different audiences.
* Ability to construct and deliver ideas and concepts concisely and accurately, in both business reports and presentations.
* Ability to negotiate on difficult and controversial issues including performance and change, seeking senior support where necessary.
Experience
* Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent.
* Extensive understanding of national policy and regulations relating to Primary Care as well as current programmes of work.
* Extensive understanding of the background to and aims of current healthcare policy and appreciation of the implications of this on commissioning services.
* Ability to chair and facilitate meetings.
* Ability to problem solve and respond to sudden unexpected demands and make recommendations for action.
* Excellent working knowledge of all Microsoft Office packages.
* Comprehensive experience of project principles technique and tools such as Prince 2 and Managing Successful projects.
Qualifications
* Educated to masters degree level or significant equivalent previous proven experience of working at a similar level in a specialist area related to primary care.
* Demonstrable evidence of continuing professional development.
* Prince 2 Project Management qualification or equivalent.
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