Edmund Optics Europe, a US-owned group consisting of subsidiaries in Germany, UK, Netherlands, and France, is looking for a Product Support Manager EMEA to manage the Product Support Team and increase regional customer satisfaction.
The ideal candidate will have a degree in engineering, physics, mathematics, or hard science, with a minimum of three years experience in technical sales and/or product support. Proficiency in key optical engineering and physics concepts/optics industry experience is preferred.
Responsibilities:
* Team structuring for operational effectiveness
* Day-to-day team management
* Increasing regional customer satisfaction for technical and applications support activities
* Defining and tracking key performance indicators (KPIs)
* Reporting to stakeholders
What We Offer:
* A versatile and challenging position
* A highly competitive employment package
* Opportunity to work with highly motivated, self-driven, and open-minded people
* Extensive training and development opportunities
* Subsidized gym membership
* Cycle to Work scheme
* Company events
Location: This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.