What you'll do
You’ll be supporting colleagues throughout the business to use their IT systems effectively. Whether the colleagues are working remotely or within our Contact Centre, one of our Distribution Centres or growing number of retail stores, you’ll accurately record the incident and effectively manage service levels. You’ll be looking after fault diagnosis, managing servicing and repair and maintaining good relationships with 3rd party suppliers of services, software, hardware and warranties.
Day-to-Day
Getting the job done. Delivering a first-class level of customer service. Your professional approach will focus on ensuring that all users and customers are treated efficiently and effectively.
Taking responsibility. You’ll take ownership of issues with the aim of restoring service to a user as soon as possible; escalating incidents to other teams or resources where necessary. Your delivery-focused attitude will ensure you see an issue through to resolution.
Communicating. Whether it's face to face, over the phone, on a Google Hangout, email or Google Chat you’ll be able to communicate confidently and effectively with both technical and non-technical colleagues no matter who they are.
Collaborating. You’ll build and maintain relationships with stakeholders to help understand their challenges and focus on a solution to productively reach the end goal.
Focusing on the detail. Accurate data is key. You’ll record, update and document incidents, requests and changes using tools such as the IT Service Desk system, Configuration Management Database and Knowledge Bases making sure the data is up to date and error free.
What you'll bring
Experience. You’ve got previous experience in an IT Support role and love to support your customers to reach the desired outcome.
Technical skills. You’ll know all about Google and Microsoft consumer and business productivity tools. You’ll be confident in supporting and selecting computer hardware, various vendor OS including Google Chrome OS, Microsoft Windows, Apple MacOS.
Drive. You’re tenacious, and pursue things with energy, striving to finish what you started.
Creativity. You love problem solving. You focus on the problem in hand and find the solution whilst staying within the parameters of good practice.
Adaptable. Remaining positive and resilient under pressure; you adapt to change and make use of your support network.
Communication. You can build excellent working relationships, with both your colleagues and external suppliers.
Yourself. Bring your whole self to work and let your true personality shine through.
What you'll get
Toolstation. The story so far.
You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us there will be opportunities to take your career wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.
Plus, you'll receive some of the best benefits in retail. So, as well as 22 days’ holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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