Job Description
VANRATH is excited to assist in hiring a Service Advisor for a highly reputable commercial vehicle dealership in Northern Ireland. This is a superb opportunity for a customer-focused professional to join a well-established business that provides excellent career progression opportunities.
Position Overview:
* Job Type: Full-time, Permanent
* Location: Dungannon
* Salary: Competitive (Negotiable) + Attractive Benefits & Pension Scheme
Key Responsibilities:
* Serve as the first point of contact for customers, delivering a warm and professional experience while addressing their needs.
* Organise and update service schedules, send out timely reminders, and maintain customer and vehicle records.
* Coordinate and schedule PSV appointments efficiently.
* Prepare and distribute workshop job cards, ensuring seamless workflow tracking.
* Process workshop job cards, assist with invoicing, and finalise completed jobs.
* Conduct outbound customer engagement calls to strengthen relationships and drive sales.
* Generate quotes for maintenance contracts and effectively promote service agreements.
* Collaborate with the Workshop Foreman to optimise job scheduling and operational efficiency.
* Communicate with customers about any required additional work, providing detailed cost estimates and securing approvals.
* Clearly explain completed work to customers and coordinate vehicle collection or delivery.
Ideal Candidate:
* Previous experience in a customer service or administrative role, ideally within the automotive or commercial vehicle sector.
* Demonstrated ability to provide high-quality customer support and satisfaction.
* Strong organisational skills with the ability to multitask effectively.
* A valid UK driving licence.
For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.
I applied for a new job through Vanrath and was been helped by Conor who was hiring for the role. He kept me up to date during the process and was very helpful. When he rang to let me know I had been successful in the interview, he sounded genuinely happy for me. I've had a great experience so far and I'm thankful to Conor for helping me obtain my new job!
I had a fantastic experience working with Conor Birch. He were professional, attentive, and truly invested in finding the right job for me. From the start, he took the time to understand my skills and career goals, providing valuable advice and keeping me informed throughout the process. His communication was excellent, and guided me through each step, offering interview tips and feedback. Thanks to his dedication and expertise, I landed a role that perfectly aligns with my aspirations.
An excellent service from Ross Stevenson at Vanrath. Ross has been very helpful and supportive from the start which is just over 3 weeks ago. I am due to start a contract Project Manager role next week. I readily recommend Vanrath's recruitment service and Ross in particular.
Chris Haddock from Vanrath, recently secured an opportunity for me within a large public sector organisation. He was extremely professional, well informed of the industry, was on hand to answer any queries, and smooth the transition from one employer and the next.