About the job
Reporting to the Regional Manager, this role will take responsibility for ensuring all day to day station operations are delivered to the highest possible standards. This role has the responsibility for ensuring that the regional performance and safety plans are in place and that key milestones are being met, holding peers and others to account for delivery timescales. The post holder will take ownership of colleague rostering for the region, ensuring deployment is optimal and meets the needs of the region under the 5 business goals of Customer, Colleague, Commercial, Safety and Performance. The role holder will use data and company tools to identify local operational areas requiring improvement and work closely with other teams and individuals to propose and work jointly on solutions. The role is responsible for all contingency planning for the region and will work closely with the functional Operations Manager to supporting the overall functional Operations Strategy. The role will provide overall business support to the local Regional Manager including budget management and will form part of an on call roster.
Your main responsibilities will be:
Planning
1. Looks ahead and plans operational tasks for the year at a regional level, taking into account risks and opportunities
2. Supports the Regional Manager in budget planning and forecasting
3. Supports regional team to create clear implementation plans for functional operational projects and workstreams and ensures these are delivered on time
4. Identifies risk and takes an active role in safety validation for local projects (including temporary arrangements required during station improvement work)
KPIs and Compliance
5. Reviews and holds others to account for compliance led activities
6. Supports local Station Managers to ensure local compliance against company standards
7. Owns regional plans to improve safety and performance, reporting progress against key milestones
8. Takes local ownership of regional performance and safety targets and ensures robust communication regarding these, taking action where KPIs are adverse to budget
Efficiency and Process
9. Line manages the Regional Support Clerk team, ensuring they are aware of regional requirements and priorities and are working to maximum efficiency
10. Is aware of budget opportunities and seeks to maximise benefits from these
11. Is aware of budget limitations and seeks opportunities to drive efficiencies against all controllable costs
12. Leads manpower planning for the region, ensuring recruitment is timely and efficient and that attendance is being well managed
13. Reviews and adapts local processes to ensure they are efficient and meet the needs of all associated stakeholders
14. Coaches and supports the regional team to find improved ways of delivering locally that better meet functional objectives
15. Puts in place and maintains robust local contingency plans
Leadership and Delivery
16. Presents and communicate operational data to the regional team and other stakeholders as required
17. Provides local operational support and advice to internal stakeholders
18. Holds peers to account for local operational performance
19. Works with neighbouring regions to identify and share best practice and identify joint working opportunities
20. Seeks opportunities to improve our operational culture where safety initiatives also drive performance
21. Delivers required operational tasks on behalf of the Regional Manager and represents them when required
As a minimum, you will need to have:
22. Good standard of education with demonstrated numeracy skills
23. Relevant experience in an operational role
24. Strong IT skills and ability to learn systems and programmes
25. Must have the ability to work independently and as part of a team, and successfully adapt to changing priorities
26. Strong communication, presentation and influencing skills
27. Must have ability to work with data and use it to create clear plans
28. Evidence of strong planning and organisational skills
29. Has the ability to lead, motivate and influence others and improve culture
30. Broad railway operational knowledge is preferred but not essential
Working Pattern
Working an average of 18.50 hours per week over 3 days
Working 10 working days over 4 weeks working an average of 74hrs a period.
Week 1 - 3 days
Week 2 – 2 days
Week 3 – 3 days
Week 4 – 2 days
The Reward
In return we offer a competitive salary and a variety of valuable benefits, including:
31. Free duty and leisure travel on SWR services for employees
32. Free leisure travel for spouse/partner and dependants (criteria dependent)
33. 75% discount on many other train operating companies
34. Full training and support with development
35. Large range of exclusive retail offers
36. Excellent pension scheme