Job Title: Customer Support Coordinator
Salary: Competitive
Location: Bury st Edmunds
Hours: Full-time
-----------------------------------
About us:
We are a leading company in the housing sector, committed to delivering exceptional customer service. Our team is dedicated to ensuring our customers have a seamless experience as they settle into their new homes.
About the role:
The Customer Support Coordinator takes ownership of customer issues, tasks, and complaints after customers have settled into their new homes. This role involves identifying required actions, allocating resources promptly, and ensuring necessary parts are ordered for remediation. The coordinator keeps customers informed of progress and must be proficient in the relevant technology and adhere to all processes and health and safety regulations.
-----------------------------------
Must Have's:
1. Previous experience in a fast-paced customer service environment
2. Strong interpersonal and relationship-building skills
3. Proven ability to work collaboratively and independently
4. Resilience and calmness in challenging situations
-----------------------------------
Skills:
1. Excellent verbal and written communication skills
2. Organisational and planning skills
3. Problem-solving abilities
4. Ability to build relationships with internal and external stake...