Royal Devon University Healthcare NHS Foundation Trust
If you're looking for a job in digital supporting NHS colleagues, or contemplating a new career, consider working with us in Royal Devon University Healthcare NHS Foundation Trust's Digital Services team.
Working within a team of digital professionals we provide a full range of digital services across Devon, from desktop PCs to server hosting to VOIP telephony. We are looking for people who are focused on providing customer-focused support and high-quality digital solutions.
Main duties of the job
As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
Job responsibilities
The End User Device (EUD) Deployment Officer is part of the End User Support team who collectively provide second line support for the Trust's end user devices, such as computer and telephony equipment. The post holder will support the Trust in providing responses to digital incidents and service requests. This role will include the configuration and deployment of end user devices, that will include PCs, laptops, printers, smartphones and tablets etc. The post holder will also assist the wider end user support team to deliver BAU activities where appropriate and will work closely with other members of Digital Services to support the implementation of end user devices for project requests.
Please note: this role will be based across two sites: North Devon District Hospital and Devonshire House, Riverside Road, Barnstaple, EX31 1SW.
Key responsibilities include:
* To support and maintain a high level of customer service focused on the needs of staff to a broad range of internal and external stakeholders.
* Responsible for the receipt and collection of new end user device (EUD) equipment from Trust's Receipt & Distribution point.
* Perform testing and pre-deployment configuration of EUD (PCs, printers and other equipment) using documented processes and procedures, including asset labelling and security marking.
* Perform installation of EUD (PCs, printers and other equipment), assisting users with any first use problems.
* Ensure that all EUD equipment is disposed of appropriately with accurate records in line with Trust policy and procedure.
* Assist with Service Requests for desktop equipment moves.
* Maintain accurate up to date records relating to the installation or movement of IT equipment, including the Trust's Configuration Management database (CMDB) and other appropriate documentation as requested.
* Maintenance of the Trust's electronic directories of IT applications and shared network drives, ensuring that users are granted appropriate access in accordance with Trust policies and procedures.
* Maintenance of IT Service Desk Knowledgebase articles, liaising with IT Technical staff to ensure accuracy.
* Control and maintain equipment stock levels, liaising with other officers on order requirements and asset disposal.
* Utilise the Trust's Remote Management software to assist with remedial work.
Provide assistance to fellow Digital Services staff in the closure of incidents and service requests. Maintain appropriate documentation in line with Trust policies and procedures.
Working Pattern: 37.5 hours per week, Monday to Friday
Interview Date: W/C 9th December
For further information please contact: Kerry Osborne, Digital Support Service Manager, on kerryosborne@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities.
Please note that this role does not meet the criteria for sponsorship and therefore, if you require a Skilled Worker visa, you cannot be shortlisted for this vacancy.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
* National discount services such as the Blue Light Card and Health Service Discounts.
* Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
* Car lease schemes.
* The NHS Pension scheme (one of the most generous and comprehensive in the UK).
* Cycle to work scheme.
If the role is something you are interested in, we'd love to hear from you.
Person Specification
General Requirements
* See job description text above, and (where applicable) you can download a copy of the full job description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Royal Devon University Healthcare NHS Foundation Trust
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