Company Description
Exciting opportunity to progress your career with our growing business.
The beating heart of everything we do is our team of amazing Care Professionals. To support our continued growth, we are looking for a new team member to lead our recruitment and retention with a focus on the attraction and engagement of new Care Professionals based on their values and commitment to our mission. This role will require you to work every 4th Saturday with a day off the following Friday.
Job Description
Objective:
To ensure recruitment of high-quality Care Professionals with focused and effective strategies for engagement and retention. Drive and oversee the marketing of Home Instead through networking, both in person, media and print client and care professional.
To proactively source, select and build a pipeline of high quality, engaged Care Professionals.
To deliver a responsive end to end recruitment service that incorporates a great candidate and employee experience.
Ensuring Home Instead is an employer of choice in the local community.
The Role
* Manage all aspects of recruitment activity ensuring compliance with legislation, regulators and Franchise Standards.
* Develop and implement creative recruitment campaigns online and within the local community.
* Manage the end-to-end candidate experience creating a positive and engaging proposition.
* Proactively source candidates using a variety of sources which produce high quality candidates.
* Develop own networks for sourcing candidates within the local community.
* Use knowledge of the market and competitors to identify and develop the Company’s unique selling propositions and differentiators.
* Support candidate selection activities.
* Maintain the accuracy and integrity of recruitment related information using the SmartRecruiters Applicant Tracking System (ATS).
* Utilise recruitment data to make informed decisions regarding recruitment approach.
* Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities policy, in respect of employment and service delivery.
* Proactively monitor and support a positive care pro experience through various activities and surveys.
Retention Activities
* To ensure the end-to-end candidate experience is a positive and engaging proposition from initial contact and as ongoing employee.
* Ensure a suitable on boarding meeting occurs
* Make sure each Care Professional have a suitable one-page profile and are appropriately matched to their clients
* Ensure Care Professional hours, working pattern and availability is mutually positive for both parties.
* Create a plan with the team for each stage of the Care Professional journey to ensure they are fully supported, with touchpoints in place, especially within the first 12 weeks.
* Ensure each care pro has a mutually agree personal development plan following their successful pronation period.
* Support the completion of PEAQ and develop and deliver an action plan based on the feedback.
* Monitor staff welfare, morale, and wellbeing – spend an hour a week calling ‘just because’
* Responsible for planning structured team meetings and social events.
* Owner of reward and recognition programmes and communicating all the Home Instead resources available to the team.
* Ensure there is monthly recognition of high achievers and compliments shared and any great client support and enhancement is recognised on FB
o Ensure birthday cards / personal Care Pro events recognised
o Organise coffee stops / monthly team Care Professional meetings, quarterly events etc for existing team
* Review completion of exit interviews and identify any common threads to share with wider key player team to put solutions in place.
* Overall responsibility for employee files; ensuring that they are all compliant, up to date and accurate.
* Set targets, analyse and monitor, recruitment, retention, and training data to continually improve and hold team accountable for delivery of HR key performance indicators.
* Keep up to date on industry trends and best practice on all areas relating to Care Professional recruitment, training, and engagement.
* Support the operations team with any people related issues.
* Take and follow advice from external HR advisors on any employment related issues such as disciplinaries and support the operations team in conducting these meetings in line with company policies and procedures.
* Carry out any other duties deemed necessary for the successful operation of the business.
Qualifications
Essential Criteria
* Some previous experience of a least one stage in the recruitment, retention services or people experience of care professionals
* Understanding of legislation relating to recruitment including Enhanced Criminal Record checks, referencing and Right to Work checks.
* Experience of social media and other digital communication tools
* Be confident and self-motivated with the ability to build and maintain strong positive community relationships to promote the opportunities available at Home Instead.
* Experience of using a variety of attraction methods to source high quality candidates.
* Experience of utilising recruitment data to make informed decisions.
* Flexibility to work outside 9-5 Monday to Friday to meet the demands of the business.
o The role also requires you to work every fourth Saturday with the following Friday off
* Strong interpersonal skills with the ability to build rapport quickly.
* Excellent verbal and written communication skills.
* Good working knowledge of IT Systems with experience of Microsoft Office or Google suite, working with an ATS and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
* Excellent organisation and prioritisation skills with the ability to work accurately under pressure.
* Team player who is self-motivated, results driven and resilient.
Additional Information
Core CompetenciesRole Specific Competencies
* Driving Results Resilience
* Customer Focus Adapting to Change
* Influencing Planning & Organising
* Teamwork & Collaboration
* Communication & Relationship Management
* Living Home Instead Culture and Mission
Benefits
* Training- full induction programme where we provide award winning training and opportunities to develop your career further.
* Pension Scheme
* Health Cash Plan
* Other benefits including:Exclusive discounts scheme for shopping and utilities and a 24/7 Employee Assistance Programme
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to a DBS enhanced disclosure.
#J-18808-Ljbffr