Job Description
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the Job?
As Housekeeping Manager, you will oversee all aspects of housekeeping and laundry ensuring high standards are maintained. This is a hands-on role providing support and assistance to your team while leading by example and setting high standards to ensure the service is operated safely, hygienically and to contractual specifications
What we offer
· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
· Health Care Cash Plan
· Diamond membership of Kingsbridge Hospital Group
· Enhanced Pension Scheme
· Enhanced Maternity Pay
· Enhanced Paternity Pay
· Cycle to work
· Recruit a friend scheme
· Employee Appreciation and Social Events
· Employee of the Month Award
· £20 for completion of FLOW training
· Increased Annual leave with service
· Discount at Bodyscape – Employee rate and family and friend rate
· Cyrospa discount rate at Bodyscape
· Communication and advice on Health and Wellbeing
· Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
· Work for globally renowned Hotel Brands
· Reward Club Incentive Scheme
· Hotel Incentive scheme
About The Role
Your day to day
People
* Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
* Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
* Promote teamwork and quality service through daily communication and coordination with other department heads
* Recommend, initiate, and manage HR actions
* May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
Financial
* Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
* Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
Guest Experience
* Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
* Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
* Handle complaints and special requests to achieve complete guest satisfaction
* Comply with special needs and requests of the guests, VIPs and repeat visitors
Responsible Business
* Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents)
* May maintain procedures for security of lost and found items
* Perform other duties as assigned. May also serve as manager on duty
Accountability
* Manage team of housekeepers
* Hours or work will include mornings, evenings and weekends
* Act as Duty Manager when required
What we need from you
How do I deliver this?
“Hamptonality” is a term that the brand uses to define the proactive, friendly service that Hampton hotel team members offer guests daily, aligning with the product and amenities at the hotels.
Each member of the Hampton team is committed to anticipating and fulfilling guests' needs and therefore always strive to be:
· Friendly: I always go out of my way to be friendly to my colleagues and to guests
· Authentic: I am authentic and true to the brand
· Caring: I am caring and compassionate, I am always eager to lend a helping hand
· Thoughtful: I am thoughtful and consider the best course of action
· I find surprising ways to approach a challenge
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Desired Criteria
* •Two years’ experience as a Housekeeping Management
Required Criteria
* •One year experience in a supervisory / management position in housekeeping
* •A clear understanding of speaking and understanding English
Closing DateTuesday 26th November, 2024