Scheduler/Coordinator
Our client is a drainage company that specializes in blocked drains and emergency drain services.
Due to company growth, our client is looking to bring in a Scheduler. You will be responsible for coordinating and managing daily scheduling tasks for a team of operatives, ensuring timely completion of repairs while delivering exceptional customer service and maintaining compliance with company policies.
What's in it for you?
* Monday to Friday 08:00 - 17:00 (fully office-based).
* Salary: £27,000 - £30,000 (depending on experience).
* Holiday: 20 days holiday + bank holidays.
* Pension.
Position Overview
* Coordinate and schedule daily tasks for Engineers and others if necessary.
* Manage and prioritize a high volume of orders, ensuring timely completion and compliance with company policies.
* Maintain and monitor KPIs to ensure service delivery meets customer expectations.
* Liaise with clients, operatives, and subcontractors to ensure smooth workflow and resolve any issues or complaints.
* Serve as the initial point of contact for incoming telephone calls and service requests received via phone and email.
* Support operational teams by organizing follow-on works, managing no-access reports, and coordinating emergency repairs.
Position Requirements
* Previous experience in a similar scheduling or planning role within the maintenance or construction sector.
* Knowledge of responsive maintenance services and scheduling of works.
* Strong attention to detail and ability to work both independently and as part of a team.
* Able to prioritize own workload efficiently.
* Excellent telephone manner.
* Strong communication skills.
* Working knowledge of MS Office including Excel and Outlook.
Please be aware this job description is a general overview and subject to change as per our clients' needs. You may be required to assist in other related areas of this role.
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