This post holder will require advanced keyboard skills for regular use of computer, electronic systems. This role requires advanced and fast keyboard skills to quickly and accurately record the information required to transfer, log calls. Ensure the Emergency bleep test is carried out on a daily basis 11am & 21:30, ensuring that the responses are logged on the shared drive with accurate information. Faulty bleeps or non-responders to be contacted and passed across to the Team Leader. Approx. 50 individual on call responses are received on extension 2185. Checking bleeps which are faulty and replacing them. Ability to prioritise own workload efficiently and effectively with limited supervision and working on own initiative, ensuring high quality work and agreed deadlines are met. Provide efficient and friendly operator service, ensuring that all callers are dealt with in a timely, respectful and efficient manner. Ability to exercise judgement in task related problem solving. Ability to quickly switch between multiple computer applications (IT electronic system). Organises own work, flexibility required switching from admin tasks, reporting or analysis to answering phone throughout the shift in order to provide an accurate and timely service. Ensuring that the correct emergency procedures are carried out in the event of any emergency call or alarm call in a timely manner. Record all emergency calls and Alarms on the shared drive, ensuring this information is accurate and has all the data required. This may include: Cardiac Arrest call Bomb Threat Helicopter Fire Obstetric Emergency Trauma Paediatric Emergency Priority 1 &2 Respond effectively to all urgent IT/Telephony system failures ensuring the relevant teams and services are notified. Ensuring all alarms and faults are reported, communicated clearly and actioned 24/7 in a timely manner and ensuring the correct staff are contacted for the alarm and time of day. Record all call outs and alarms on the shared drives which covers: BMS alarms Boiler Alarms Lift Alarms Ensure all calls are responded to in a prompt manner and that ALL emergency calls are given priority. Panic Alarm Medical Gas PRTG Alarms Fire Faults Deals with routine enquiries, takes the appropriate course of action as necessary. To cover all switchboards shifts which include 6-2, 2-10, nights, days, weekends, bank holidays -- 24/7 and follow the ERostering rotas as requested by Team Leader / Manager; To provide trust ID badges on receipt of an ID badge request form, setting Net2 swipe access door control for Estates and Facilities, Jubilee Building and theatres. Ensuring these are ready and filed alphabetically for the day collections. Declining any forms that have not been completed correctly. To respond to emails in a timely manner. Switchboard & ID badges; Requirement to utilise a wide range of complex bespoke electronic systems to review and analyse data for the effective delivery of the switchboard service. Complete on call room accommodation bookings onto the on-call room spreadsheet. Complete tasks and duties listed on the switchboard checklist. Completing the complex 24-day rotas at night by transferring individual rota information for each speciality onto a 24 hour day sheet for switchboard. To ensure the correct on call people are contacted. Managing updates and changes to these complex rotas as and when they happen. Manages conflicting demands within the job role daily.