Customer Order Executive
Location: Loughborough, Leicestershire - Hybrid
Contract Length: 12 months
PAYE Rate: £14.48 - £18.10 per hour (PAYE)
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, this is your chance to join us as a Customer Order Executive, providing excellent customer service to our clients global medical device manufacturing organisation.
What You'll Be Doing:
* Provide customer service and support to customers utilising various systems such as SAP and Salesforce.
* Ensure all transactions consistently meet required compliance standards and defined Service Level Agreements (SLAs).
* Proactively manage accounts and orders, using SAP and Salesforce to deliver excellent customer service to priority customers.
* Ensure customer orders are accurate via EDI.
* Run the daily order book, assist with pricing, stock availability, back orders, and address any other queries customers may have regarding our products.
* Liaise with business contacts on customer relationship management using Salesforce.
* Collaborate with all internal teams, such as logistics, to resolve issues, provide the highest level of service, and ensure timely resolution of queries within SLAs.
* Participate in company initiatives, such as daily tier reviews, team me...