IT Product Support - Linux, Windows, SQL, ITIL, ServiceNow/Zendesk
-Fully remote position
The Company & role:
Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency.
As the Technical IT Product Support specialist, providingremotesupport,maintaining &monitoringsolutions and supporting Live Applications, escalating/ handing over to the internal DevOps and Development teams, if required. Duties will include:
* Work within specified service level agreements and advise on implementation of new technologies.
* Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests.
* Good documentation of issues, requests, and solutions within the ITSM system.
* Contribute/ maintain the internal knowledge base & Identify process improvements.
Please Note: Applicants must have a minimum of 3 years commercial support experience, working with Web Applications. This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you (Derby, Milton Key...