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Client:
NHS Grampian
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
6e8a9b9259d1
Job Views:
6
Posted:
02.03.2025
Expiry Date:
16.04.2025
Job Description:
An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian across various sites including Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children’s Hospital, and Woodend General Hospital.
We have a Band 2 Outpatient Receptionist post available:
Monday to Friday, 24.7 Hours. Monday to Thursday 08:30 – 13:30, Friday 08:30 – 13:22.
We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department.
The role will involve:
1. Dealing with telephone enquiries from patients.
2. Processing GP referrals.
3. Preparing clinic lists and paperwork for upcoming clinics.
4. Assisting clinic coordinators with booking appointments from outpatient waiting lists.
5. Performing any other general administrative duties.
Applicants must demonstrate good customer service skills, a polite telephone manner, and the ability to work as part of a team. You should be able to work well under pressure during times of staff shortages, and a flexible approach to the needs of the department is essential.
Applicants must have the ability to deal with service users and colleagues in a confident, caring, and empathetic manner both over the phone and in person. You should be well-organised and methodical with excellent communication, interpersonal, and IT skills to cope with the demands of a busy clinic reception.
Please ensure that you read the job description and personal specification and tell us in the supporting statement how your past experience relates to this role and why you think you should be considered.
Posts close at midnight on the indicated date. The post may close early due to the volume of applications.
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