Summary
We are seeking an enthusiastic junior ICT apprentice to deliver managed IT services for Windows and Mac environments. This role offers hands-on learning, combining real-world experience with structured training as part of an 18-month apprenticeship program.
Annual wage
£18,000 a year
Training course
Information communications technician (level 3)
Hours
Monday - Friday (9:00am - 5:30pm). Shifts to be confirmed.
37 hours 30 minutes a week
Possible start date
Tuesday 4 February
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
We are seeking an enthusiastic junior ICT apprentice to deliver managed IT services for Windows and Mac environments. This role offers hands-on learning, combining real-world experience with structured training as part of an 18-month apprenticeship program. The ideal candidate should be passionate about technology, proactive in solving issues, and able to adapt communication to suit the audience.
Key Responsibilities
Service Desk Support:
* Respond to service requests and incidents via phone, in-person, or remote tools.
* Log and update service tickets with clear and concise information.
Escalate unresolved tickets to senior staff as needed.
Technical Tasks:
* Troubleshoot root causes of issues to prevent recurring problems.
- Install, configure, and maintain operating systems, applications (e.g., Microsoft 365, Adobe), and hardware (e.g., desktops, printers, and network devices).
* Manage IT assets across internal and client sites.
Customer Interaction:
* Deliver excellent customer service, adjusting technical language to suit client knowledge levels.
* Communicate effectively to ensure client satisfaction and issue resolution.
Process Improvement:
* Follow and contribute to the refinement of IT processes and procedures.
Where you’ll work
Borehamwood, Hertfordshire, England,
WD6 4PJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JUST IT TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
* ICT (Information Communications Technician) level 3 apprenticeship standard.
* You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
* Your training will include gaining a level 3 IT qualification.
Requirements
Essential qualifications
GCSE in:
* English (grade C/4 +)
* Maths (grade C/4 +)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Initiative
* Patience
* Positive attitude
* Motivated
* Hard-working
* Willingness to learn
* Hardware and software
* Excellent time management