2nd/3rd line Support Engineer
Hybrid
We're recruiting on behalf of a highly respected company looking for an experienced 2nd/3rd Line Support Engineer to join a skilled team responsible for maintaining a robust and secure IT environment. This role will be part of a small, collaborative team where the engineer will engage in both BAU support and technical project work, requiring a professional with a versatile skill set and a proactive approach.
The Role:
As a 2nd/3rd Line Support Engineer, you will provide expert technical support and play a key role in implementing, managing, and optimizing infrastructure projects. The role is hybrid, with three days onsite and additional onsite days required during probation to ensure seamless onboarding. You'll be instrumental in troubleshooting, mentoring less experienced team members, and delivering critical projects on time and within budget.
Key Responsibilities:
1. Technical Support: Deliver top-notch BAU support, addressing complex technical issues with a fast and methodical approach.
2. Project Implementation & Management: Lead and contribute to infrastructure projects, managing end-to-end tasks with attention to timelines, quality, and budget constraints.
3. Mentorship: Support and mentor junior team members, sharing knowledge and fosterin...