Distribution Coordinator – Customer Service | Bristol – Up to £28,000
Our client, a known forwarder, is looking for a Customer Service Operator to join their Distribution team.
Job type: Permanent
Hours: 9:00am to 17:30pm (Overtime available)
Salary: Up to £28,000
Day-to-day:
* Daily process and input of all customer orders and distribution accounts.
* Provide daily operational reports that are accurate and timely.
* Run stock reports to check for product availability.
* Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests and posting inventory records.
* Perform accurate and timely data entry for receiving, order allocation, shipping, and inventory management.
* Rate domestic transportation bills.
* Coordinate special, last-minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
* Trace orders as required and notify customers of activity concerning their order.
* Ensure accurate and timely client and vendor billing.
* Maintain damage records and back order logs.
* Handle returned merchandise efficiently and ensure proper credit is given to the customer.
* Input all receipts, moves, picks, shipments, and cycle counts.
* Communicate effectively with customers as required.
* Provide warehouse staff with necessary documents and information needed to complete receiving and to ship orders.
* Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.
* Report customer feedback to management, including any signs of customer dissatisfaction.
* Act as a liaison between the warehouse and the customer in administration of accounts.
* Contribute to maintaining strong relationships with vendors (trucking companies and others).
* Provide support with other miscellaneous projects, filing, and research.
* Oversee all paperwork associated with orders and maintain the corresponding files.
Requirements:
* Experience in a customer service environment.
* Experience in a transport/distribution/freight setting.
* Right to work in the UK.
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