Are you a seasoned Assistant Manager? Are you ready to
take on a new challenge? Do you enjoy Lake Views, exploring the fells, and
paddleboarding after work? If so, we want you! Join us and be part of a team
that values connection, creativity, and making a positive impact on people's
lives.
If you love the idea of sinking your teeth into a new
challenge with the fells on your doorstep, then this may be the place for you.
Located on the shores of Ullswater, Brackenrigg Inn is a relaxed, professional
place to work with a passionate team that values friendship, flexibility and
variety.
Brackenrigg Inn – a place to take your hospitality career to
new heights. We're all about making a meaningful impact on our guest’s holiday.
Our three core values - We Care, We Notice, We Change – show what it means to
work for a Pub which goes above and beyond for our team and guests. At
Brackenrigg Inn, we don't just provide a place for our guests to rest their
heads - we create memorable experiences that they'll remember for a lifetime.
The role:
Reporting to the Brackenrigg Manager, you will be supporting and managing our
operation on a day-to-day basis. You will be a key player in a newly
refurbished pub which has been growing since it opened. You will bring plenty
of industry experience and strong leadership skills to the role and your warm
and professional personality will fit perfectly with our culture of “relaxed
professionalism”. As well as delivering an unrivalled dining experience,
you will work closely with our head chef to express our passion for food in a
lakeside location.
At our Inn, we’re looking for a team who are passionate about the Lake District
and our local food and drink producers and are eager to be a part of this
incredible way of life. As a member of our team, you'll work alongside others
who prioritise our guests and support each other.
Joining our team means being part of a community that values excellence,
innovation, and kindness in everything we do. Our commitment to our team is
reflected in our exceptional working environment - one that promotes work-life
balance, professional development, and plenty of opportunities for growth.
What your days could look like:
* Working
to exceed guest expectations by managing the Inn in a relaxed but
professional manner. Working with the senior management team to
develop and evolve the Brackenrigg, taking an active role in identifying
new trends and opportunities
* Being
part of the team with a hands-on approach to your shift and supporting on
the floor
* Managing
the financial performance of the Pub alongside the Brackenrigg Manager.
Ensuring all revenue, payroll and overheads budgets are met
* Support
the manager with Rotas and working on team utilisation
* Liaising
with the pub manager to successfully deliver the service
* Ensuring
check in/check outs are completed to company standard
* Support
Housekeeping to help drive standards
* Learn
all systems required to carry out duties
* Take
Care of Guests Billing
* To
ensure all complaints and feedback are managed to company standard.
Provide a sympathetic ear to any complaints received
* Managing
the ongoing training, development and performance of the Brackenrigg Team.
Promoting and leading a culture of continual professional development
* Overseeing
all ordering and deliveries to ensure good stock control and minimal
wastage
* Ensuring
a safe environment for both staff and guests and adhering to the company’s
health and safety policy and procedures
Jobs skills and requirements:
* Supervisor
experience in a similar setting
* Previous
experience of managing a team
* A
good knowledge of customer care/ complaint handling
* Minimum
of Maths and English Grade C or above qualification
* Attention
to detail and ability to maintain accurate records
* Good
working knowledge of Microsoft Word & Excel
* First
Aid
* Health
and Safety
* Food
hygiene
* Computer
literate
* Good
communication skills
* Ability
to work in a busy environment
* Ability
to work on a variety of tasks simultaneously
* Confidence
in dealing with staff and guests
* Good
Leader
* Experience
in cash handling
* Budgetary/
costing experience
* Responsible
* Confident
* Care
about our team and our environment
What we can offer in return:
* A
relaxed, professional place to work in a beautiful location – right on the
shores of Ullswater
* Excellent
career prospects in an ever-expanding organisation
* Special
rates for you and your friends & family to stay at Another Place,
Brackenrigg Inn and Watergate Bay Hotel.
* Team
discounts on treatments in Swim Club
* Discounts
for you and your friends & family to eat at our restaurants: at
Rampsbeck, Living Space, Glasshouse & Brackenrigg Inn.
* Team
social events throughout the year
* Team
assistance scheme – a dedicated helpline for support & advice on
topics from mental health through to managing your finances
From discounted stays to training and development
opportunities, we're all about helping our team achieve their personal and
professional goals. Located in 18 acres of Lake District National Park, you'll
never be short on inspiration. Working at Another Place isn't just a job - it's
a transformative career opportunity. Apply now and join us in creating
memorable experiences that our guests and team remember for a lifetime.