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Base pay range
We are seeking a highly analytical and commercially minded Lender Relationship Manager to build and manage relationships with lenders, helping to define and refine the best case criteria for successful settlements. You will play a critical role in ensuring our claims are processed efficiently while maximising outcomes for our clients.
Key Responsibilities
1. Develop & Manage Lender Relationships: Build strong, strategic partnerships with car finance lenders to facilitate smooth negotiations and settlements.
2. Define Settlement Criteria: Analyse lender policies, case law, and regulatory guidelines to establish clear case criteria for optimal claim settlements.
3. Negotiation & Case Strategy: Work closely with internal legal and claims teams to ensure we secure the best possible outcomes for clients.
4. Industry & Regulatory Monitoring: Stay up to date with FCA regulations and industry trends to adapt our settlement approach accordingly.
5. Process Improvement: Identify bottlenecks in the claims process and propose solutions to enhance efficiency and success rates.
6. Stakeholder Collaboration: Liaise with legal, compliance, and operations teams to align case strategies with regulatory best practices.
Who You Are
1. Experience: Previous experience in financial services, car finance, claims management, or lender negotiations.
2. Analytical Thinker: Ability to interpret lending agreements, regulatory frameworks, and case precedents to define winning claim strategies.
3. Strong Negotiator: Skilled in handling lender discussions, navigating objections, and securing favourable settlements.
4. Commercially Minded: Understands financial risk, lender operations, and the impact of settlements on both parties.
5. Excellent Communicator: Able to influence stakeholders, build rapport, and present effectively.
Why Join Us?
* Be part of a fast-growing, purpose-driven company.
* Competitive salary with performance-based incentives.
* Opportunity to shape the company’s claim settlement strategy.
* Collaborative and dynamic work environment.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development, Finance, and Legal
Industries
Law Practice, Financial Services, and Business Consulting and Services
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