Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique. Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World's Best Companies 2023 » du magazine TIME. Safran UK are the Shared Services Centre for Safran, working in conjunction with entities around the UK. Due to internal promotion and growth, we are now recruiting for two Customer Service Managers to join one of our teams These roles are part of the EMEA Team based in our Treforest, Cardiff office reporting into the Customer Service Leader. The purpose of the role is to provide effective support to the Company's key accounts, continuously striving to improve service excellence by pro-actively developing relationships and delivering a professional service. Key Responsibilities & Duties include; Develop relationships, along with having a pro-active approach with customers & understanding their requirements Provide a single point of contact for key accounts and escalate any issues as appropriate Offer support for operational changes along with communicating the impact of change to management Ensure that service to the customer is always of the highest standard and quality Support all day-to-day material requests, from the point of Quote to Sale and remittance Manage and report on all contract performance data Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams Review and monitor repair work sent to the customer Oversee customer consignment contracts with support from relevant product manager Preferred knowledge of the CFM56 Previous experience in the aviation industry Successful track record in a similar capacity working with customer/contract management experience A professional relationship-oriented approach to managing successful customer accounts Educated to Degree level Ability to develop, manage, and maintain customer accounts Good all round computer skills Safran UK offers a range of benefits to support you in and out of the workplace: We work a shorter day on a Friday 25 days holiday UK Bank Holidays, plus the option to buy and sell holiday Share scheme options Pension scheme (up to 8% match) and life assurance (4x salary) Benefits portal - health and wellbeing, lifestyle, technology and self-development courses On-site parking Involvement in STEM and community activities, inter-company sporting events and wellbeing initiatives What's my next step? Please apply by uploading a CV and cover letter, and if your experience matches what we're looking for, one of our recruitment team will give you a call Diversity & Inclusion We want Safran UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Safran UK an inclusive place to work.