Gap Personnel are currently working in partnership with Thompson & Morgan (Branded Garden Products), Based in Ipswich, Suffolk,
Thompson & Morgan is internationally recognised for supplying seeds, plants, and gardening equipment.
The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer.
Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine.
*This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved.
As a Customer Service Advisor your duties will include but will not be limited to:
To handle inbound customer contact via telephone, email, and social media.
To process orders by post and telephone with accuracy and with attention to detail.
To deliver effective solutions to customer queries and concerns with a commitment to ownership.
Occasionally making outbound calls to customers with solutions to an earlier query.
Introduce customers to weekly special offers and activate discount options on orders.
Productivity expectation of 12+ customer calls to completion per hour.
Key for the role:
Grade C or above in M...