Are you seeking an exciting new role and enjoy working with people? Our client is looking for a Support System & Customer Journey Optimisation Executive to provide first-line technical support, assist with system testing and product development, and help enhance online customer journeys to drive sales.
Key Responsibilities:
1. Serve as the initial point of contact for troubleshooting system issues raised by internal teams and customers.
2. Test new system developments, products, and integrations to ensure seamless rollouts.
3. Oversee and track issue resolution through the portal, providing regular updates to the wider team.
4. Assist in the creation and maintenance of system products, including renewals and new builds.
5. Work closely on design specifications, system upgrades and opportunities for future development.
6. Contribute to system optimisation efforts aimed at enhancing online customer experiences and increasing conversions.
7. Coordinate with third-party providers and internal teams as required.
8. Engage in continuous training to deepen technical and industry knowledge.
Experience and Skills Requirements
1. Basic knowledge of HTML, CSS, and JavaScript (desirable).
2. Familiarity with Google Analytics, Google Tag Manager, and A/B testing tools (preferable but not essential).
3. Proficient in MS Office (Excel and data visualisation tools) and familiar with customer behaviour tools like Hotjar or MS Clarity.
4. Strong interest in data analysis, conversion optimisation, and deriving insights from customer journeys.
5. Excellent interpersonal, communication, and problem-solving skills.
6. Enthusiastic about learning new skills and improving existing processes.
7. Keen attention to detail and a commitment to maintaining high accuracy.
8. A collaborative team player, able to build positive relationships across all levels.
9. GCSEs (or equivalent) in English and Mathematics.
10. A degree or diploma in a relevant field.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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