We are currently seeking a dedicated and experienced Service Manager to join our client at one of their prestigious depots near to Livingston. You would be joining a reputable company that supplies market-leading machinery within the plant hire and related industries. As a Service Manager, you will play a crucial role in overseeing the service operations, ensuring the highest standards of customer satisfaction and operational efficiency. Salary of up to £57,000 DOE, with a company car, on-site parking, employee discounts, and more!
Benefits for the Service Supervisor:
* Salary circa £57,000 depending on experience!
* Company car.
* 23 days plus bank holidays.
* Bonus scheme.
* Pension scheme.
* On-site parking.
Your Responsibilities as the Service Manager:
* As the Service Manager, you will predominantly be office-based, processing service enquiries, resolving any technical issues, and maintaining customer relationships.
* Distributing the workload between PDI technicians and yard staff, ensuring all equipment breakdowns are responded to promptly and efficiently.
* Carrying out toolbox talks with the engineers.
* Ensuring all paperwork and records are filled out correctly.
* Monitoring service quality and implementing improvements to enhance customer satisfaction.
* Dealing with ordering of parts and stock control, upselling after-sales services to customers.
Requirements:
As the Service Manager, you will have had previous experience within the plant hire, fleet, agricultural, HGV, Truck, or relatable industries. You will have previously worked as a parts supervisor, parts advisor, senior engineer, plant engineer, service supervisor, service manager, after-sales supervisor, after-sales manager, workshop manager, workshop supervisor, workshop chargehand, workshop team leader, parts person, or similar. You must hold a UK driving license due to the location of the role.
If you are ready for a new challenge and meet the requirements outlined above, we encourage you to apply for this exciting Service Manager opportunity. For more information, please contact Rachel on 01933 667229 or rachel.simpson@pathrecruitment.com.
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