Job Summary: The Assistant Manager’s responsibility is to support the manager for leading and inspiring their teams to ensure the overall operation and revenue generation of the salon. This includes managing staff to maximise the revenue generated by each staff member, ensuring high standards of customer service, overseeing salon maintenance, and driving the business to new sales, service & customer satisfaction heights.
The assistant manager stays ahead of industry trends, local salon competition, and adapts strategies to maintain a competitive edge.
The Assistant Manager supports the manager and leads the team to create a welcoming and professional environment for clients while driving business growth.
Eden Salon Values: To provide a “complete” high-quality service to all customers ensuring repeat business at least 2 bookings ahead.
Definition of “Complete”: Giving the customer everything they require either indicated or advised based on the true overall needs of the client.
Key Responsibilities:
* Strategic Thinking:
o Implement sales & service strategies as per BBG guidelines.
o Develop and execute new strategies to maximise sales opportunities based on available floor space, chairs & rooms.
o Make informed decisions based on data-driven insights and data analysis.
o Identify and mitigate business risks (public, staff, loss of revenue and plant).
o Ability to problem solve with an actionable strategic plan for the benefit of the business.
* Exceptional Communication:
o Communicate effectively with all team members and clients.
o Foster an environment where feedback is valued and acted upon based on business objectives.
o Clearly convey targets, expectations, goals, and feedback to the team.
* Staff Management:
o Recruit, train, and supervise salon staff, including stylists, receptionists, and assistants.
o Manage rotas to ensure maximise revenue opportunity, adequate coverage and efficient operation.
o Communicate financial targets, convert to unit targets and communicate to each staff member.
o Conduct performance evaluations based on targets, provide feedback, and implement staff development programs to achieve targets.
o Invest in the growth and development of team members through mentoring and training.
o Address staff concerns and manage conflict resolution.
o Create a positive and inclusive work environment that promotes collaboration and innovation.
* Results-Oriented:
o Hold the team accountable for target results.
o Continuously monitor performance metrics and adjust strategies to local environment as needed.
o Celebrate successes and learn from failures to drive continuous improvement.
* Customer Service:
o Ensure exceptional customer service standards are maintained.
o Handle customer inquiries, complaints, and feedback professionally.
o Promote a client-focused environment to ensure repeat business and client loyalty.
* Operational Oversight:
o Oversee day-to-day operations of the salon, ensuring smooth and efficient functioning.
o Maintain a clean, organized, and safe environment.
o Ensure high-quality standards are maintained across all aspects of the salon.
o Streamline processes to enhance efficiency and reduce costs.
* Financial Management:
o Monitor and control salon expenses to meet budgetary goals.
o Manage salon financial transactions, including sales, deposits, and petty cash.
o Prepare financial reports and submit them to the regional office or head office.
* Inventory and Supplies:
o Manage inventory levels and order supplies as needed.
o Conduct regular stock checks and ensure products are adequately stocked.
o Negotiate with suppliers to obtain the best prices and terms.
* Marketing and Promotion:
o Develop and implement local marketing strategies and promotional activities to attract new clients.
o Coordinate with the marketing team to ensure consistent branding and promotional efforts.
o Monitor the success of marketing campaigns and adjust strategies as needed.
* Compliance and Safety:
o Ensure the salon complies with all health and safety regulations.
o Maintain up-to-date knowledge of industry standards and legal requirements.
o Implement company policies and procedures and ensure staff adherence.
* Client Relations:
o Build long-term relationships with clients by delivering exceptional value and service.
o Encourage and monitor client satisfaction through surveys and questionnaires and take steps to improve service delivery.
Skills:
* Strong leadership and team management abilities.
* Excellent customer service and interpersonal skills.
* Effective communication and problem-solving skills.
* Knowledge of industry trends and best practices.
* Proficiency in salon management software and basic financial management.
* Proficiency in Microsoft Office/Teams.
* Proficiency in maths and English.
Personal Attributes:
* Organized and detail oriented.
* Proactive and solution focused.
* Professional demeanour and appearance.
* Ability to work flexible hours, occasional evenings and weekends.
This job role requires leadership, customer service, operational management, and financial oversight to ensure the success and profitability of the salon.
Job Type: Part-time
Pay: £35,000.00 per year
Expected hours: 25 per week
Benefits:
* Company pension.
* Free parking.
* Store discount.
Schedule:
* Day shift.
* Holidays.
* Weekend availability.
Experience:
* Supervising experience: 2 years (preferred).
* Customer service: 2 years (required).
* Management: 2 years (preferred).
Work Location: In person.
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