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Customer Technical Support Advisor, Witney
Location: Witney, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
4cfc67838da1
Job Views:
3
Posted:
11.03.2025
Expiry Date:
25.04.2025
Job Description:
Certikin is looking for a dynamic, motivated, high performing Customer Technical Support Advisor to join our Pools Division. The successful candidate will be responsible for dealing with technical enquiries on swimming pool products and providing a high level of customer service. Based in our Head Office in Witney, Oxfordshire.
Do you have a technical ability? Or do you have experience within the mechanical and/or electrical industry and are you looking for a challenge within a technical support team?
Certikin International is looking for a Customer Technical Support Advisor to join our busy Pools Division to help deliver further growth. Certikin International is a brand leader that delivers everything that is required to build, refurbish & maintain residential and commercial swimming pools and spa/wellness centers.
The job includes:
* Handling all customer email and telephone enquiries of a technical and sales nature, promptly and effectively
* Dealing with technical enquiries referred by the Sales Order Processing department
* Providing quotations where necessary
* Liaising with customers and building lasting relationships
* Receiving and inputting telephone and email orders as a result of quotations
* Accompanying Divisional Management or other colleagues on customer or supplier visits as appropriate
* Occasionally attending Trade Shows and Company-led seminars
* Liaising with Internal & External Sales Executives
* Promoting product initiatives and assisting in promoting designated lines
* Maintaining product knowledge in order to influence and develop sales, as well as upselling products
* Providing documentation as required by the customer such as product specification
* Maintaining knowledge of the in-house system to effectively deal with enquiries regarding delivery and availability.
What will you bring to the role?
* Previous experience of working in the Swimming Pool industry would be desirable but not essential
* Technical skills, practical thinking and a strong sales focus
* Knowledge of account management, or previous sales experience would be advantageous
* Excellent interpersonal and negotiation skills
* Excellent organisational skills and attention to detail
* Problem solving and analytical skills
* Proficiency in Microsoft software
* Ability to function in a high-paced environment.
About Certikin
Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products, including pool covers, heating and ventilation equipment, pool cleaners, and more. Established in 1963, Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry.
Certikin is part of the Fluidra group, a global leader in the pool and wellness industry, which allows them to serve over 50 countries with a diverse product portfolio.
Why Join Us?
Your role will be office based working 37 hours a week within a close knit and highly knowledgeable team. We are offering an annual salary of £30,000 depending on experience plus a performance related bonus.
Competitive Pension Plan: Secure your future with our 4% pension contribution. We invest in your long-term financial well-being, ensuring you have a solid foundation for retirement.
Generous Holiday Allowance: We believe in work-life balance. Start with 25 days of holiday, and as you grow with us, enjoy up to 28 days with long service.
Comprehensive Health Cash Plan: Your health matters to us. Our health cash plan helps cover everyday healthcare costs, from dental check-ups to physiotherapy.
Cycle to Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint with our cycle to work scheme.
Long Service Awards: We value loyalty and dedication. Our long service awards recognize and reward your commitment to the company.
Employee of the Season: We appreciate hard work and excellence. Our Employee of the Season program acknowledges outstanding performance.
Free Parking: Enjoy the convenience of free parking at our head office.
At Certikin (part of Fluidra), we are committed to both the professional and personal development of our employees.
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