IT Support Apprentice
At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems but with peace of mind. We unlock that by being technology-led, but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work because our people are the heart of our business. We’re all about helping them to shine.
This is a newly created role based at our Sheffield office. We are looking for an enthusiastic individual who has a passion for technology to join our busy IT Department with great customer service skills to support our onsite and remote employees.
The IT team provides support for over 1,500 users covering multiple sites located throughout England and Scotland. The successful candidate will have a can-do attitude, excellent phone manner, and be confident under pressure.
The role will be office based five days a week with occasional travel to other sites when required. The successful candidate will be performing general 1st and 2nd line IT support duties, primarily providing hardware and software support to onsite users and engineers. On-the-job training will be provided by means of mentoring and guidance from senior members of the team. One other IT engineer will be based on site in Sheffield to provide continuous support, with other engineers located across the UK available to support and mentor via teams.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Every role plays a part in driving us further. Everyone can be the change. That’s how we deliver value for our customers and build systems that lead the way.
As an IT Support Apprentice with Bellrock, you’ll do it by…
* Provide end user IT support both in person and over the phone
* Log, prioritize and take ownership of IT Service Desk tickets through to resolution
* Set up new user accounts, profiles and Office 365 mailboxes
* Troubleshoot and resolve issues with PCs, laptops, mobiles, conference equipment, printers, and other IT devices
* Configure mobile and tablet devices on MDM platforms
* Maintenance of our IT Asset Register
* Install and configure operating systems and applications.
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as an IT Support Apprentice, you’ll need…
* 5 x GCSE’s grade A-C
* Excellent interpersonal and customer service skills
* Exceptional time management
* Ability to work both independently and within a team environment
* Positive can-do attitude.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from our Sheffield office 5 days a week.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
* 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
* Salary exchange pension scheme
* Life cover
* Paid sick leave
* Health Assured employee assistance and wellness program
* Enhanced maternity, paternity and adoption leave
* Salary sacrifice schemes: Cycle to work
* Holiday purchase scheme of additional 5 days per year
* Offers and discount scheme designed to save money on everyday shopping and essentials
* Healthcare Cashplan
* MotorSave Scheme
* Refer a friend
* Liftshare
* Virtual GP
Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
If you join us, you’ll find an inclusive workplace that recognizes your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. If you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.
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