What's involved with this role: Capital Works Resident Liaison Manager K&C 5261551 Enhanced DBS required for this role Key Requirements: Knowledge of construction industry & site operations. Knowledge of Health & Safety matters. Knowledge of current developments in housing policy & customer service. Experience of working with tenants & leaseholders whose homes are undergoing capital works. Previous experience of resident engagement, preferably in the housing sector. The post holder will lead on resident engagement to ensure effective planning and service delivery of major works to the value of £125 million over a period of seven years. Key Responsibilities: Managing a team of up to four Resident Liaison Officers, and one Project Support Officer, the post holder will be responsible for ensuring that residents are at the heart of project delivery. Refine and implement the resident consultation process, to ensure residents have real influence on what and how capital works are delivered. Design creative and innovative engagement and consultation approaches to ensure we hear from a diverse range of residents. Manage and distribute duties across the team to ensure an effective delivery of projects. Lead on resident and contractor engagement; ensure that there is a consistent approach across all capital works projects and act as senior point of liaison for the delivery of capital works projects. Co-ordinate and work closely with internal colleagues to ensure delivery of a joined-up approach to the capital works programmes Provide advice to internal colleagues on engagement and delivery. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV. Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. "XR S Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.