Join Our Team as a Customer Service Representative! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment?
If so, we have an exciting opportunity for you! Our client specializes in Defined Benefit and Defined Contribution workplace pension schemes, managed by pension specialists with over 75 years of experience.
Position: Customer Service Representative
Location: Leeds
Schedule: Monday to Friday, 9 AM - 5 PM
Why Join Us?
Be part of a dedicated team that values customer satisfaction and support. Opportunity to grow your skills in a dynamic contact centre environment. Contribute to a meaningful mission of helping individuals secure their financial future.
Key Responsibilities:
1. Handle inbound and outbound customer inquiries with a positive attitude.
2. Provide accurate information regarding pension schemes and services.
3. Assist customers in resolving issues and answering questions in a timely manner.
4. Maintain a record of customer interactions and escalate complex issues as needed.
5. Collaborate with team members to enhance service delivery and customer experience.
What We're Looking For:
1. Previous experience in a contact centre or customer service role is a must!
2. Excellent communication skills, both verbal and written.
3. A friendly demeanour and a knack for problem-solving.
4. Ability to work independently and as part of a team.
5. Strong organisational skills and attention to detail.
What's In It for You?
Competitive salary and benefits package. A supportive work culture that encourages personal and professional growth. Regular training sessions to keep your skills sharp. A chance to make a difference in people's lives through your work.
Ready to Apply?
If you are ready to take the next step in your career and join a team that is committed to making a positive impact, we want to hear from you! To apply, please submit your resume and a brief cover letter outlining your relevant experience. Let's work together to create amazing customer experiences! Join us in making a difference! #J-18808-Ljbffr