Job Description We’re looking for a Head of Governance, Risk and Controls in either Hove or London You’ll be responsible for the strategy, planning, and management of daily operations, monitoring, and reporting on the systems and processes that demonstrate assurance for operational resilience, data privacy, 1st Line of Defence / 1.5 risk and governance controls across Institutional Retirement (IR). You’ll also partner with the Chief Operating Officer and the Senior Leadership team within the COO Function to achieve the division’s strategic and corporate goals, by ensuring the team remains focussed on key priorities, driving robust business-led governance and oversight mechanisms supporting the Institutional Retirement strategy. What you'll be doing: Providing strategic leadership to develop, implement, and monitor reporting mechanisms for operational resilience, data privacy, risk management, and governance practices to support and demonstrate divisional compliance while identifying and addressing areas of exposure Driving operational excellence through robust data privacy, End-User-Computing (EUC) and model oversight, risk management, and governance controls across Institutional Retirement to achieve optimal business outcomes, including planning, leading, and managing the division’s third-party vendor capabilities, and overseeing the performance of the third-party vendors Championing and driving objectives and value outcomes to formulate an emerging strategy for COO Function Governance, Risk and 1.5 Line of Defence controls, utilising these elements to define priorities for capability development, delivering and embedding a best practice service proposition across Institutional Retirement to safeguard our business and customers Monitoring, reviewing, documenting, and reporting on compliance with risk management strategies and practices to ensure that activities within the COO Function fully meet established standards Defining, communicating, leading, and exemplifying the cultural and behavioural changes needed to prioritise operational resilience, data privacy, risk management and standards across the division, including relevant End-User-Computing (EUC) and model oversight Establishing a robust and connected internal network by engaging key executive stakeholders to secure their support and commitment for embedding operational resilience, data privacy, risk management, and controls from the top down, providing advice and guidance to stakeholders on their roles and responsibilities to enhance their knowledge and understanding Establishing appropriate governance, reporting, and escalation mechanisms for customer-impacting changes to ensure alignment with stakeholder and business requirements, meeting all key checkpoints