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* Salary commensurate with experience. 35 hours per week – this role is part of a rota which covers 8am starts, and 1 to 2 Saturday mornings per month. Permanent.
Role
Citizens Advice Scotland runs a series of national specialist services known as projects which require centralised project support. Your primary role will be Project Administrator supporting the Pension Wise service.
For your work with the Pension Wise team, you will support the appointment booking team to assure a smooth client experience working closely with service users, network providers, and project partners.
You may also provide some ad hoc support for the wider National Projects team, working closely with the department leads to provide administrative support to ensure the effective running of the department.
This is an exciting role with lots of variation in responsibilities and is critical in helping bureaux to deliver specialised support services for people across Scotland. To be successful, you must have excellent attention to detail and organisational skills, be proactive and conscientious, and able to work both independently and as part of a large team.
Please note that there is a requirement for some 8am starts and occasional weekend working to cover the operational hours of the Pension Wise project.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.
For more information, please refer to the Job Pack which can be downloaded on our vacancies page.
Employee Benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work-life balance and we have designed our working practices and benefits to support this. Here are some of the things our employees benefit from: a 35-hour full-time working week, 40 days annual leave, a flexi-time system which recognises and protects the operational delivery aspects of the service, and blended/hybrid working opportunities for every role.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family-friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Workplace Type: Hybrid working. You will be required to work a minimum of 1 day per week in the office. This is a minimum, but you may opt to be office-based up to 5 days per week.
Minimum Requirements
The post holder will be responsible for developing and delivering training courses/sessions to enable the EASE Project end users (AFTAR/CAB tenants of five partner Housing Associations, located throughout North Lanarkshire) to empower digitally excluded clients to claim online benefits, grants, offer IT sessions, and employability sessions. The post-holder will have responsibility for planning group training sessions as well as one-to-one coaching sessions for the end users in their own home, or at community-based venues or at partners’ premises. Learning will be evaluated through client user surveys and other feedback.
Owing to the flexible delivery nature of this project, a clean current driving licence and use of a car is required for this post.
Employee Benefits
* Competitive reward package including annual performance bonus scheme
* 5% employer pension contributions
* Generous holiday entitlement 38 days inclusive of public holidays
* Additional holidays for length of service
* Family-friendly policies
* Home & Flexible working scheme
* Dedicated Training and Personal Development Budget as part of our Talent Management Pool
* A wide range of Social Events and Team Building Days
Closing Date: 19th January 2025
About the Role
As Marketing Executive, you will use your expertise to coordinate and deliver marketing projects to increase brand awareness and drive engagement with key Shelter Scotland audiences. You’ll be integral to ensuring we have a critical mass of people providing their voice in support of our work, encouraging new and existing supporters to act to address the housing emergency in their communities.
You will help to ensure Shelter Scotland can deliver on its ambitious supporter strategy – to use mass-mobilisation to achieve supporter growth and depth to win campaigns and achieve long-term change. By creating integrated marketing campaigns across paid, earned, and owned channels – including email marketing – you will drive engagement with key Shelter Scotland campaigns and activities.
About You
We’re looking for someone with a passion for digital and email marketing. Shelter Scotland needs someone with a passion for the cause and can increase our reach to support our campaigns addressing the housing emergency.
Knowledge of integrated channel planning and paid social media is beneficial, and we want you to be confident using data to assess the impact of our marketing. For further details on the criteria, please see the ‘About You’ section of the Job Description.
Apply to be part of our team and be the change you want to see in society.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family-friendly policies, pension and interest-free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme, and an employee assistance programme.
Shelter Scotland helps thousands of people every year struggling with bad housing or homelessness through our advice, support, and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the Team
Part of our Communications and Engagement team at Shelter Scotland, the Marketing and Engagement team includes a Supporter Mobilisation Manager, Senior Marketing and Brand Executive, Supporter Engagement Executive, and Marketing Executive. The team works to deliver on Shelter Scotland’s ambitious strategy by leading targeted marketing activities to drive acquisition and engagement both locally and nationally.
Every day people with chest, heart, and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.
By joining Chest Heart and Stroke Scotland (CHSS) as a Volunteering Officer (Systems & Standards) you can be the difference between people just surviving and really living.
Our No Life Half Lived strategy outlines our belief that every person with our conditions should have access to quality supported self-management and community recovery. The aims of our strategy are ambitious – to reach and support 175,000 people in Scotland per year by 2028.
To achieve this, it is vital that we continue to engage thousands of volunteers throughout CHSS, ensuring they feel welcomed, valued, and supported.
By joining us as Volunteering Officer (Systems & Standards), you will be integral to maintaining our robust volunteering systems, policies, and procedures and ensuring a strong focus on safeguarding, health and safety, and compliance.
You will be responsible for responding to queries from volunteers and volunteer managers, ensuring data on our volunteer management system is accurate and up-to-date, and volunteering compliance standards are met across CHSS.
You will also support our Volunteering Development Lead (Systems and Standards) with the re-accreditation of Investing in Volunteers standard, including collating evidence and coordinating interviews.
We are looking for someone who is organised and has excellent attention to detail, with the ability to produce and analyse data reports and keep our volunteering documents up to date and accessible.
The role holder will work in a hybrid manner, working from our Edinburgh office and their home.
CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support, and life assurance.
CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.
In line with our commitment to safeguarding, this role is subject to a Basic Disclosure OR PVG check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer, or member of staff is unfairly treated on the grounds of offending background.
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