San Carlo Birminghamare hiring an Assistant General Manager!
Our story
The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas including Kuwait, Bangkok and Qatar and with new site set to open in Miami.
Colleague Benefits:
* Free Meals on Duty- Delicious, Healthy meals, all free
* 50% Staff Discount- For you and your friends and family, in any of our restaurants around the UK
* Refer a Friend- Bring your friends and earn up to £1,000 per person
* L'Accadamia Training Academy- Commitment to training and continuing professional development with our San Carlo training app
* Volunteering Days- Give back with dedicated volunteering days, making a positive impact in your community
* Squadra App- Offering you discounts and rewards with thousands of companies worldwide.
* Wagestream- Access to earned pay at any point of the month
* Legal and Financial Advice- Free legal and financial advice for you and your family
* Colleague of the Month- Monthly recognition awards where all San Carlo colleagues are celebrated.
* San Carlo Awards- Our annually San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues.
* Global Opportunities- The chance to work at one of our many international restaurants, from Dubai to Miami
* Best in Class Pension- San Carlo at partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities:
* Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shift
* Undertake all Duty Manager responsibilities where relevant/needed
* Ensure your Duty Managers have an up to date Talent Pipeline for their departments with training needs and succession plans
* Hold monthly reviews with all Department Managers reporting to you to ensure all KPIs are being achieved. Report each meeting to General Manager
* Manage monthly results from Department manager KPIs
* Manage customer satisfaction regularly using the tools available, ensuring all guest feedback is dealt with in a professional and efficient manner.
* Alongside the General Manager, conduct probation's and appraisals to monitor full team performance and development.
* Track team turnover monthly and ensure it stays below the company target.
* Ensure Recruitment processes are adhered to at all times including all paperwork and onboarding process for new starters.
* Create and maintain a safe and comfortable working environment for all staff to flourish in.
* Ensure staff records are kept up to date with training, absences, lateness, holidays etc.
* Manage the results from all departmental Health Checks to ensure actions plans are being worked on.
Required Qualifications & Experience:
* Previous experience in a similar role
* Team management experience
* Excellent communication skills
* Meticulous attention to detail, highly organised and capable of handling multiple tasks
* A proactive self-starter who can work independently with good judgement and minimal direction
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