Humly revolutionises education with a digital marketplace that empowers supply educators with full-career control and gives schools, nurseries, and children instant access to a great education. We’ve been doing it since 2015, and it’s why we’re the market leader in Sweden and have the most downloaded supply app in the UK. To keep pace with our growth journey in the UK, we're looking for an Operations Specialist to join our operations team in Humly North West. This role is responsible for matching educators with opportunities at schools and nurseries, ensuring all parties experience a great, mutually beneficial working relationship. And it gives you the opportunity to play a key role in improving the educational experience for children in your area and throughout the UK. Your role in the Humly revolution As an Operations Specialist, you ensure we maximise the number of matched jobs and educators by overseeing the entire placement process: urgent bookings, short-and-long-term jobs, and permanent placements, with a primary focus for higher value long-term and permanent roles. The Operations Specialist reports directly to the Operations Team Leader: Top KPIs: Number of matched educators, high appointment rate. Match as many jobs as possible in the marketplace, with a focus on long-term and permanent placements. Follow up on matched jobs, ensure successful experiences, and upsell new opportunities. Maintain Humly’s strong brand experience for our educators by helping them find their next opportunity. Meet school job volume targets set by your manager. Collaborate in the Humly way of working: share ideas, problems, and learning with others. Help new educators book their first job Provide an outstanding brand experience in email and phone queries from educators, schools, and nurseries. Be flexible and willing to shift priorities depending on business needs. Humly | 2 Tustin Court, Portway, Preston PR2 2YQ | 0330 016 9783 northwesthumly.co.uk | humly.co.uk