IT Support Specialist with NetSuite c£35k, London
Excellent opportunity for an IT Support professional with experience supporting NetSuite (amongst others!) to join this leading, dynamic global workshop, conference and seminar provider at their City of London offices. You will be responsible for coordinating and directing activities associated with the support and maintenance of 1st Level IT Support. This will include monitoring and maintaining workplace technology and responding to users’ requests for help. Other responsibilities include:
* Handling and maintaining IT assets – software and hardware including licensing.
* 1st/2nd level technical support by identifying, troubleshooting applications and systems NetSuite, eCommerce, Affiliate, POS, Mobile Apps, etc.
* Ensure all users raise support issues the into IT Helpdesk and manage swiftly to resolution, documenting and following through to completion.
* Support and troubleshoot emails issues.
* Installing and upgrading software, ensuring systems security.
* Provide support either face to face or over the phone to help setup systems, provide training or resolve issues.
* Assisting in broad company IT Projects, upgrades, rollout of hardware, software and systems.
* Support, monitor and maintain the IT Infrastructure including servers, networking, File storage and backup to ensure the smooth running of the business operation.
* Liaising with external contractors / suppliers in the event of technical issues requiring specialist support.
* Work with global team members to resolve problems and propose improved solutions to avoid repetition.
* Provide regular reports and project updates regarding issues and operation processes to line management
Opportunity exists for short stints of overseas travel to exotic locations to support their exciting conferences with world leading speakers, motivators and inspiring leaders in all fields of business and human endeavour. It’s an exciting time in the growth of the organisation. Sound interesting? Would you like to know more? We have a salary c£35,000 for an experienced candidate + bonus + incentives. For more information e-mail us or call for an informal chat during the day or to request an out of hours conversation. Ref: MD00381.
Landmark Faith Recruiting Solutions Ltd is acting as an Employment Business in relation to this vacancy. Landmark Faith Recruiting Solutions is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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